Convivastatus Status

All Systems Operational

ECO Operational

Real-Time Operational

Historical Operational

Video Operational

Real-Time Operational

Historical Operational

Pulse UI Operational

Support Submission Form Operational

API Operational

Social Insights Operational

Alerts Operational

Touchstone Operational

Application Manager Operational

Exported Data Deliverables Operational

Precision Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Apr 3, 2025

Conviva - Emergency Maintenance Notification

Completed - The scheduled maintenance has been completed.
Apr 3, 07:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 3, 05:00 UTC

Scheduled - During the scheduled date and times below, Conviva will be performing upgrades to our Platform services. This activity is necessary to ensure that our services continue to provide the best possible experience.

Maintenance Type: Platform

Description: Software Upgrades for Enhanced Performance and Stability.

Impact: During the scheduled window, our dashboards displaying live and historical data may be intermittently unavailable. We understand the importance of data continuity for your business, and we will take extreme care to avoid any historical data loss due to this software upgrade. The upgrades will be performed accordingly to minimize the impact on your operations, and we do not anticipate any significant disruptions to our services.

Planned Start Date/Time: 04/03/2025 05:00:00 UTC
Planned End Date/Time: 04/03/2025 07:00:00 UTC

Best regards,
Conviva Support Services
Apr 2, 14:26 UTC

Apr 2, 2025

ECO Data Loss

Resolved - This incident has been resolved.
Apr 2, 08:46 UTC

Update - We are continuing to investigate this issue.
Apr 2, 08:45 UTC

Update - We are continuing to investigate this issue.
Apr 2, 08:44 UTC

Update - ECO Data Gap has been resolved. All data repaired
Apr 2, 07:54 UTC

Investigating - ECO Data Gap has been resolved. All data repaired
Apr 2, 07:49 UTC

Apr 1, 2025

No incidents reported.

Mar 31, 2025

No incidents reported.

Mar 30, 2025

No incidents reported.

Mar 29, 2025

No incidents reported.

Mar 28, 2025

No incidents reported.

Mar 27, 2025

ECO Real-Time and Historical Delay

Resolved - This incident has been resolved.
Mar 27, 23:16 UTC

Investigating - We are currently experiencing delays with the ECO dashboards. Our team is actively working on resolving the issue and will provide an update as soon as it’s fixed. Thank you for your patience.
Mar 27, 21:41 UTC

Mar 26, 2025

Conviva - Scheduled Activity for Conviva Platform Services

Completed - The scheduled maintenance has been completed.
Mar 26, 10:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 26, 04:00 UTC

Scheduled - Dear Valued Customers

During the scheduled date and times below, Conviva will be performing software upgrades to our Platform services. This activity is necessary to ensure that our services continue to provide the best possible experience.

Activity Type: Platform

Description: Software Upgrades for Enhanced Performance and Stability.

Impact: During the scheduled window, our dashboards displaying live and historical data may be intermittently unavailable. We understand the importance of data continuity for your business, and we will take extreme care to avoid any historical data loss due to this software upgrade. The upgrades will be performed accordingly to minimize the impact on your operations, and we do not anticipate any significant disruptions to our services.

Planned Start Date/Time: 03/26/2025 04:00:00 UTC
Planned End Date/Time: 03/26/2025 10:00:00 UTC

Best Regards,
Conviva Support Services
Mar 25, 16:47 UTC

ECO Real-Time and Historical Delay

Resolved - This incident has been resolved.
Mar 26, 05:13 UTC

Investigating - The ECO data delay issue has been resolved, and the metrics have stabilized and data is now current. We are actively working to restore the data impacted during the incident, and we anticipate the data repair process to be completed within the next 24-48 hours. We will inform you once the data backfill is completed.
Mar 25, 22:53 UTC

Mar 25, 2025

Conviva Maintenance Notification - Extension

Completed - The scheduled maintenance has been completed.
Mar 25, 10:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 25, 09:05 UTC

Scheduled - Dear Valued Customers:

We are writing to inform you we have found it necessary to extend our current scheduled service activity window by 1 hour. Please see below our new end Date/Time has been updated to 03/25/2025 now ending at 10:00 UTC.

Activity Type: Platform and Application
Description: Software Upgrades for Enhanced Performance and Stability
Impact: During the scheduled window, our dashboards displaying live and historical data may be intermittently unavailable. We understand the importance of data continuity for your business, and we will take extreme care to avoid any historical data loss due to this software upgrade. The upgrades will be performed accordingly to minimize the impact on your operations, and we do not anticipate any significant disruptions to our services.
Planned Start Date/Time: 03/25/2025 05:00:00 UTC
Planned End Date/Time: 03/25/2025 10:00:00 UTC

We appreciate your understanding and patience as we work to enhance the performance of our services.

If you have any questions or concerns, please do not hesitate to contact your dedicated customer success manager or our support team.

Thank you for your continued trust in Conviva.

Best Regards,
Conviva Support Services
Mar 25, 09:04 UTC

Conviva - Scheduled Activity for Conviva Platform and Application Services

Completed - The scheduled maintenance has been completed.
Mar 25, 09:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 25, 05:00 UTC

Scheduled - Dear Valued Customers

During the scheduled date and times below, Conviva will be performing software upgrades to our Platform and Application services. This activity is necessary to ensure that our services continue to provide the best possible experience.

Activity Type: Platform and Application

Description: Software Upgrades for Enhanced Performance and Stability.

Impact: During the scheduled window, our dashboards displaying live and historical data may be intermittently unavailable. We understand the importance of data continuity for your business, and we will take extreme care to avoid any historical data loss due to this software upgrade. The upgrades will be performed accordingly to minimize the impact on your operations, and we do not anticipate any significant disruptions to our services.

Planned Start Date/Time: 03/25/2025 05:00:00 UTC
Planned End Date/Time: 03/25/2025 09:00:00 UTC

Best Regards,
Conviva Support Services
Mar 24, 17:27 UTC

Mar 24, 2025

No incidents reported.

Mar 23, 2025

No incidents reported.

Mar 22, 2025

No incidents reported.

Mar 21, 2025

Historical Data Drop

Resolved - This incident has been resolved.
Mar 21, 15:19 UTC

Investigating - To our Valued Customers:

Conviva Operations is aware of ongoing interruptions to our production services and is currently investigating towards a resolution.

Areas affected include: Historical

Best regards,
Conviva Support Services
Mar 21, 15:13 UTC

Mar 20, 2025

No incidents reported.