All Systems Operational

DPI Operational
Real-Time Operational
Historical Operational
VSI Operational
Real-Time Operational
Historical ? Operational
Pulse UI Operational
Pulse UI Operational
Support Submission Form Operational
API Operational
Alerts Operational
Touchstone Operational
Application Manager Operational
Exported Data Deliverables Operational
Precision Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

Scheduled Activity for Digital Product Insights Services Jul 17, 2025 05:00-13:00 UTC

Scheduled Activity for Digital Product Insights Services

Dear Valued Customers:

During the scheduled date and times below, Conviva will be performing software upgrades to our Digital Product Insights services. This activity is necessary to ensure that our services continue to provide the best possible experience.

Activity Type: DPI Platform and Application
Description: Software Upgrades for Enhanced Performance and Stability.

Impact: During the scheduled window, our dashboards displaying live and historical data may be intermittently unavailable. We understand the importance of data continuity for your business, and we will take extreme care to avoid any historical data loss due to this software upgrade. The upgrades will be performed accordingly to minimize the impact on your operations, and we do not anticipate any significant disruptions to our services.

Planned Start Date/Time: 07/17/2025 05:00:00 UTC
Planned End Date/Time: 07/17/2025 13:00:00 UTC

Best Regards,
Conviva Support Services

Please do not reply to this email as it goes to an unmonitored account. For assistance, contact support@conviva.com or your Account Representative.
Posted on Jul 15, 2025 - 05:55 UTC

Scheduled Activity for Video Streaming Insights Services Jul 17, 2025 05:00-09:00 UTC

Scheduled Activity for Video Streaming Insights Services

To Our Valued Customers:

During the scheduled date and times below, Conviva will be performing software upgrades to our Video Streaming Insights services. This activity is necessary to ensure that our services continue to provide the best possible experience.

Maintenance Type: Platform - VSI

Description: Software Upgrades for Enhanced Performance and Stability.

Impact: During the scheduled window, our dashboards displaying live and historical data may be intermittently unavailable. We understand the importance of data continuity for your business, and we will take extreme care to avoid any historical data loss due to this software upgrade. The upgrades will be performed accordingly to minimize the impact on your operations, and we do not anticipate any significant disruptions to our services.

Planned Start Date/Time: 07/17/2025 05:00:00 UTC
Planned End Date/Time: 07/17/2025 09:00:00 UTC


Best regards,
Conviva Support Services


Please do not reply to this email as it goes to an unmonitored account. For assistance, contact support@conviva.com or your Account Representative.
Posted on Jul 15, 2025 - 05:53 UTC
Jul 15, 2025

No incidents reported today.

Jul 14, 2025
Historical
Resolved - This incident has been resolved
Jul 14, 01:51 UTC
Update - To our Valued Customers:

Conviva Operations is aware of ongoing delays to historical data and is currently investigating towards a resolution.

Areas affected include: Historical

For further information please see Conviva Status Page

Best regards,
Conviva Support Services

Please do not reply to this email as it goes to an unmonitored account. For assistance, please contact support@conviva.com
Jul 14, 01:35 UTC
Update - To our Valued Customers:

Conviva Operations is aware of ongoing delays to historical data and is currently investigating towards a resolution.

Areas affected include: Historical

For further information please see Conviva Status Page

Best regards,
Conviva Support Services

Please do not reply to this email as it goes to an unmonitored account. For assistance, please contact support@conviva.com
Jul 14, 01:34 UTC
Investigating - To our Valued Customers:

Conviva Operations is aware of ongoing delays to historical data and is currently investigating towards a resolution.

Areas affected include: Historical

For further information please see Conviva Status Page

Best regards,
Conviva Support Services

Please do not reply to this email as it goes to an unmonitored account. For assistance, please contact support@conviva.com
Jul 14, 01:31 UTC
Jul 13, 2025

No incidents reported.

Jul 12, 2025

No incidents reported.

Jul 11, 2025

No incidents reported.

Jul 10, 2025

No incidents reported.

Jul 9, 2025

No incidents reported.

Jul 8, 2025
Historical
Resolved - This incident has been resolved
Jul 8, 11:54 UTC
Update - To our Valued Customers:

Conviva Operations is aware of ongoing delays to historical data and is currently investigating towards a resolution.

Areas affected include: Historical

For further information please see Conviva Status Page

Best regards,
Conviva Support Services

Please do not reply to this email as it goes to an unmonitored account. For assistance, please contact support@conviva.com
Jul 8, 11:34 UTC
Investigating - To our Valued Customers:

Conviva Operations is aware of ongoing delays to historical data and is currently investigating towards a resolution.

Areas affected include: Historical

For further information please see Conviva Status Page

Best regards,
Conviva Support Services

Please do not reply to this email as it goes to an unmonitored account. For assistance, please contact support@conviva.com
Jul 8, 11:34 UTC
Jul 7, 2025

No incidents reported.

Jul 6, 2025

No incidents reported.

Jul 5, 2025

No incidents reported.

Jul 4, 2025

No incidents reported.

Jul 3, 2025
Conviva - Scheduled Activity for DPI Platform and Application Services - Extension
Completed - The scheduled maintenance has been completed.
Jul 3, 11:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 3, 09:01 UTC
Update - We will be undergoing scheduled maintenance during this time.
Jul 3, 08:12 UTC
Scheduled - Conviva - Scheduled Activity for DPI Platform and Application Services - Extension

Dear Valued Customers:

We are writing to inform you we have found it necessary to extend our current scheduled service activity window by 4 hours. Please see below our new end Date/Time has been updated to 07/03/2025 now ending at 13:00:00 UTC.

Activity Type: DPI Platform and Application

Description: Software Upgrades for Enhanced Performance and Stability.

Impact: During the scheduled window, our dashboards displaying live and historical data may be intermittently unavailable. We understand the importance of data continuity for your business, and we will take extreme care to avoid any historical data loss due to this software upgrade. The upgrades will be performed accordingly to minimize the impact on your operations, and we do not anticipate any significant disruptions to our services.

Planned Start Date/Time: 07/03/2025 05:00:00 UTC
Planned End Date/Time: 07/03/2025 13:00:00 UTC

We appreciate your understanding and patience as we work to enhance the performance and security of our services.

If you have any questions or concerns, please do not hesitate to contact your dedicated customer success manager or our support team.

Thank you for your continued trust in Conviva.

Best Regards,
Conviva Support Services
Jul 3, 05:51 UTC
Conviva - Scheduled Activity for Conviva Platform and Application Services
Completed - The scheduled maintenance has been completed.
Jul 3, 09:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 3, 05:00 UTC
Scheduled - Dear Valued Customers

During the scheduled date and times below, Conviva will be performing software upgrades to our Platform and Application services. This activity is necessary to ensure that our services continue to provide the best possible experience.

Activity Type: Platform and Application

Description: Software Upgrades for Enhanced Performance and Stability.

Impact: During the scheduled window, our dashboards displaying live and historical data may be intermittently unavailable. We understand the importance of data continuity for your business, and we will take extreme care to avoid any historical data loss due to this software upgrade. The upgrades will be performed accordingly to minimize the impact on your operations, and we do not anticipate any significant disruptions to our services.

Planned Start Date/Time: 07/03/2025 05:00:00 UTC
Planned End Date/Time: 07/03/2025 09:00:00 UTC

Best Regards,
Conviva Support Team
Jul 2, 01:57 UTC
Jul 2, 2025

No incidents reported.

Jul 1, 2025

No incidents reported.

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