Convivastatus Status

All Systems Operational

DPI Operational

Real-Time Operational

Historical Operational

API Operational

Data Feeds Operational

Alerts Operational

DPI Integration Operational

VSI Operational

Real-Time Operational

Historical Operational

API Operational

Data Feeds Operational

Alerts Operational

Precision Operational

Touchstone Operational

VSI Integration Operational

Audience Operational

Pulse Operational

Pulse UI Operational

Support Submission Form Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Jan 9, 2026

No incidents reported today.

Jan 8, 2026

Scheduled Maintenance Activity for Platform and Application Services

Completed - The scheduled maintenance has been completed.
Jan 8, 10:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 8, 06:00 UTC

Scheduled - Scheduled Maintenance Activity for Platform and Application Services

Dear Valued Customers:

During the scheduled date and times below, Conviva will be performing software upgrades to our Platform and Application services. This activity is necessary to ensure that our services continue to provide the best possible experience.

Maintenance Type: Platform and Application
Description: Software Upgrades for Enhanced Performance and Stability

Impact: During the scheduled window, our dashboards displaying live and historical data may be intermittently unavailable. We understand the importance of data continuity for your business, and we will take extreme care to avoid any historical data loss due to this software upgrade. The upgrades will be performed accordingly to minimize the impact on your operations, and we do not anticipate any significant disruptions to our services.

Planned Start Date/Time: 01/08/2026 06:00:00 UTC
Planned End Date/Time: 01/08/2026 10:00:00 UTC

We appreciate your understanding as we work to enhance the performance of our services.

If you have any questions or concerns, please do not hesitate to contact your dedicated customer success manager or our support team.

Thank you for your continued trust in Conviva.

Best Regards,
Conviva Support Services

Please do not reply to this email as it goes to an unmonitored account. For assistance, contact support@conviva.com or your Account Representative.
Jan 5, 05:28 UTC

Jan 7, 2026

VSI - Historical data discrepancy

Resolved - We are resolving this incident as the ongoing monitoring has been completed. The issue has not resurfaced since, and we don't expect any impact on our systems.
Jan 7, 23:36 UTC

Monitoring - We continue to investigate the discrepancy in the metrics data for VSI on Dec 1st from 02:10 to 02:35 UTC.
Our systems auto-recovered immediately afterward, and all services remain stable with no additional data integrity issues observed.
We will continue to monitor the services to ensure all systems are up and running. Thank you for your understanding.
Dec 2, 07:59 UTC

Investigating - We are currently experiencing a discrepancy in the metrics data for VSI on Dec 1st from 02:10 to 02:35 UTC, which is impacting historical data. Our Engineering team is actively investigating this issue to identify the root cause, and we will share updates as soon as we have more information. Thank you for your understanding and patience during this time.
Dec 1, 04:46 UTC

Jan 6, 2026

No incidents reported.

Jan 5, 2026

No incidents reported.

Jan 4, 2026

No incidents reported.

Jan 3, 2026

No incidents reported.

Jan 2, 2026

No incidents reported.

Jan 1, 2026

No incidents reported.

Dec 31, 2025

No incidents reported.

Dec 30, 2025

No incidents reported.

Dec 29, 2025

No incidents reported.

Dec 28, 2025

No incidents reported.

Dec 27, 2025

No incidents reported.

Dec 26, 2025

VSI: Spike in Metrics

Resolved - This incident has been resolved.
Dec 26, 15:16 UTC

Update - We are continuing to investigate this issue.
Dec 26, 13:34 UTC

Investigating - We are currently investigating a timely limited spike in startup, abandonment and other related metrics between 2025-12-26 3:48 - 4:45 UTC.
This issue was regional-specific to the US as we do not have any impact on our EMEA or APAC customers. We are still investigating and monitoring but at this point in time metrics have normalized.
We are not observing any impact since, but we are closely monitoring our systems for any further impact and while getting additional information about the root cause.
Dec 26, 08:57 UTC