All Systems Operational

SEI Video Operational
Real-Time Operational
Historical Operational
API Operational
Data Feeds Operational
Alerts Operational
Precision Operational
Touchstone Operational
VSI Integration Operational
Audience Operational
Viewers Operational
SEI App Operational
Real-Time Operational
Historical Operational
API Operational
Data Feeds Operational
Alerts Operational
DPI Integration Operational
Pulse Operational
Pulse UI Operational
Support Submission Form Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

Scheduled Maintenance Activity for Platform and Application Services Oct 15, 2026 04:00-10:00 UTC

Dear Valued Customers:

This is an advance notice that Conviva will be performing Infrastructure upgrades to our Platform and Application services. This activity is necessary to ensure that our services continue to provide the best possible experience.

Maintenance Type: Streaming Experience Insights (SEI) Video and App
Des​cription: Software Upgrades for Enhanced Performance and Stability

Impact: During the scheduled window, our dashboards displaying live and historical data may be intermittently unavailable. We understand the importance of data continuity for your business, and we will take extreme care to avoid any historical data loss due to this software upgrade. The upgrades will be performed accordingly to minimize the impact on your operations, and we do not anticipate any significant disruptions to our services.

Date: 15th October 2026
Planned Start Date/Time: 10/15/2026 04:00:00 UTC
Planned End Date/Time: 10/15/2026 10:00:00 UTC

We appreciate your understanding as we work to enhance the performance of our services.

If you have any questions or concerns, please do not hesitate to contact your dedicated customer success manager or our support team.

Thank you for your continued trust in Conviva.

Best Regards,
Conviva Support Services
Posted on Oct 12, 2026 - 19:00 UTC

Oct 14, 2026

No incidents reported today.

Oct 13, 2026

No incidents reported.

Oct 12, 2026

No incidents reported.

Oct 11, 2026

No incidents reported.

Oct 10, 2026

No incidents reported.

Oct 9, 2026

Maintenance Notification for Infrastructure and Scaling Activity
Completed - The scheduled maintenance has been completed.
Oct 9, 10:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 9, 04:00 UTC
Scheduled - To Our Valued Customers:

This is an advance notice that Conviva will be performing Infrastructure and Scaling Activity. This activity is necessary to ensure that our services continue to provide the best possible experience.

Maintenance Type: Streaming Experience Insights (SEI) Video and App

Des​cription: Infrastructure and Scaling Activity

Impact: This will be a low/no impact service window and only Infrastructure and Scaling activities will be performed. We understand the importance of data continuity for your business, and we will take extreme care to avoid any historical data loss due to this scaling activity. The scaling work will be performed accordingly to minimize the impact on your operations, and we do not anticipate any significant disruptions to our services.

Date: 9th October 2026
Planned Start Date/Time: 10/09/2026 04:00:00 UTC
Planned End Date/Time: 10/09/2026 10:00:00 UTC

We appreciate your understanding as we work to enhance the performance of our services.

If you have any questions or concerns, please do not hesitate to contact your dedicated customer success manager or our support team.

Thank you for your continued trust in Conviva.

Best regards,
Conviva Support Services
Oct 6, 22:34 UTC

Oct 8, 2026

No incidents reported.

Oct 7, 2026

No incidents reported.

Oct 6, 2026

Maintenance Notification for Infrastructure and Scaling Activity
Completed - The scheduled maintenance has been completed.
Oct 6, 08:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 6, 04:00 UTC
Scheduled - To Our Valued Customers:

This is an advance notice that Conviva will be performing Infrastructure and Scaling Activity. This activity is necessary to ensure that our services continue to provide the best possible experience.

Maintenance Type: Streaming Experience Insights (SEI) Video and App

Des​cription: Infrastructure and Scaling Activity

Impact: This will be a low/no impact service window and only Infrastructure and Scaling activities will be performed. We understand the importance of data continuity for your business, and we will take extreme care to avoid any historical data loss due to this scaling activity. The scaling work will be performed accordingly to minimize the impact on your operations, and we do not anticipate any significant disruptions to our services.

Date: 6th October 2026
Planned Start Date/Time: 10/06/2026 04:00:00 UTC
Planned End Date/Time: 10/06/2026 08:00:00 UTC

We appreciate your understanding as we work to enhance the performance of our services.

If you have any questions or concerns, please do not hesitate to contact your dedicated customer success manager or our support team.

Thank you for your continued trust in Conviva.

Best regards,
Conviva Support Services
Oct 4, 10:29 UTC

Oct 5, 2026

No incidents reported.

Oct 4, 2026

No incidents reported.

Oct 3, 2026

Maintenance Notification for Infrastructure and Scaling Activity
Completed - The scheduled maintenance has been completed.
Oct 3, 08:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 3, 04:00 UTC
Scheduled - To Our Valued Customers:
This is an advance notice that Conviva will be performing Infrastructure and Scaling Activity. This activity is necessary to ensure that our services continue to provide the best possible experience.

Maintenance Type: Streaming Experience Insights (SEI) Video and App

Des​cription: Infrastructure and Scaling Activity

Impact: This will be a low/no impact service window and only Infrastructure and Scaling activities will be performed. We understand the importance of data continuity for your business, and we will take extreme care to avoid any historical data loss due to this scaling activity. The scaling work will be performed accordingly to minimize the impact on your operations, and we do not anticipate any significant disruptions to our services.

Date: 3rd October 2026
Planned Start Date/Time: 10/03/2026 04:00:00 UTC
Planned End Date/Time: 10/03/2026 08:00:00 UTC

We appreciate your understanding as we work to enhance the performance of our services.

If you have any questions or concerns, please do not hesitate to contact your dedicated customer success manager or our support team.

Thank you for your continued trust in Conviva.

Best regards,
Conviva Support Services
Oct 1, 04:12 UTC

Oct 2, 2026

No incidents reported.

Oct 1, 2026

No incidents reported.

Sep 30, 2026

Conviva - Scheduled Activity for Conviva Platform and Application Services
Completed - The scheduled maintenance has been completed.
Sep 30, 09:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 30, 05:00 UTC
Scheduled - To Our Valued Customers:

During the scheduled date and times below, Conviva will be performing software upgrades to our Platform and Application services. This activity is necessary to ensure that our services continue to provide the best possible experience. We expect to complete this work no later than 09:00UTC.

Activity Type: Platform and Application (4 Hour Window)

Description: Software Upgrades for Enhanced Performance and Stability.

Impact: During the scheduled window, our dashboards displaying live and historical data may be intermittently unavailable. We understand the importance of data continuity for your business, and we will take extreme care to avoid any historical data loss due to this software upgrade. The upgrades will be performed accordingly to minimize the impact on your operations, and we do not anticipate any significant disruptions to our services.

Start Date/Time: 09/30/2026 05:00:00 UTC
End Date/Time: 09/30/2026 9:00:00 UTC

Best regards,
Conviva Support Services
Sep 28, 16:23 UTC
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