Convivastatus Status

All Systems Operational

DPI Operational

Real-Time Operational

Historical Operational

API Operational

Data Feeds Operational

Alerts Operational

DPI Integration Operational

VSI Operational

Real-Time Operational

Historical Operational

API Operational

Data Feeds Operational

Alerts Operational

Precision Operational

Touchstone Operational

VSI Integration Operational

Audience Operational

Pulse Operational

Pulse UI Operational

Support Submission Form Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Mar 17, 2026

VSI Services Degraded

Resolved - Our VSI services have been restored and are operational. We are continuing to work with our engineering teams to restore the impacted data and will share more information on the timeline via the status page
Mar 17, 01:30 UTC

Investigating - To our Valued Customers:

Conviva Operations is aware of ongoing interruptions to our VSI historical data and is currently investigating towards a resolution.

Areas affected include: VSI Real-Time and Historical data

For further information please see Conviva Status Page

Best regards,
Conviva Support Services
Mar 16, 22:41 UTC

Mar 16, 2026

Mar 15, 2026

No incidents reported.

Mar 14, 2026

VSI - Historical data gap on march 13th between 10:00 –12:00 UTC

Resolved - Backfill has been completed and the data gaps are no longer visible
Mar 14, 08:01 UTC

Investigating - We are currently observing a historical data gap between 10:00 am –12:00 pm UTC on march 13th for multiple customers. This issue is only visible on the Pulse dashboard when the date range includes March 13–14 and the granularity is set to 1 hour.
Our team is actively backfilling the data. We will provide an update once the backfill is complete. Live data and all other date ranges are not affected
Mar 14, 07:30 UTC

Mar 13, 2026

No incidents reported.

Mar 12, 2026

Scheduled Maintenance Activity for Platform and Application Services

Completed - The scheduled maintenance has been completed.
Mar 12, 09:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 12, 05:00 UTC

Scheduled - Dear Valued Customers:

During the scheduled date and times below, Conviva will be performing software upgrades to our Platform and Application services. This activity is necessary to ensure that our services continue to provide the best possible experience.

Maintenance Type: Platform and Application
Description: Software Upgrades for Enhanced Performance and Stability

Impact: During the scheduled window, our dashboards displaying live and historical data may be intermittently unavailable. We understand the importance of data continuity for your business, and we will take extreme care to avoid any historical data loss due to this software upgrade. The upgrades will be performed accordingly to minimize the impact on your operations, and we do not anticipate any significant disruptions to our services.

Planned Start Date/Time: March 12th, 2026 05:00:00 UTC
Planned End Date/Time: March 12th, 2026 09:00:00 UTC

We appreciate your understanding as we work to enhance the performance of our services.

If you have any questions or concerns, please do not hesitate to contact your dedicated customer success manager or our support team.

Thank you for your continued trust in Conviva.

Best Regards,
Conviva Support Services

Please do not reply to this email as it goes to an unmonitored account. For assistance, contact support@conviva.com or your Account Representative.
Mar 10, 08:54 UTC

Mar 11, 2026

No incidents reported.

Mar 10, 2026

No incidents reported.

Mar 9, 2026

No incidents reported.

Mar 8, 2026

No incidents reported.

Mar 7, 2026

No incidents reported.

Mar 6, 2026

No incidents reported.

Mar 5, 2026

No incidents reported.

Mar 4, 2026

No incidents reported.

Mar 3, 2026

No incidents reported.