All Systems Operational

VSI Video Operational
Real-Time Operational
Historical Operational
API Operational
Data Feeds Operational
Alerts Operational
Precision Operational
Touchstone Operational
VSI Integration Operational
Audience Operational
Viewers Operational
VSI App Operational
Real-Time Operational
Historical Operational
API Operational
Data Feeds Operational
Alerts Operational
DPI Integration Operational
Pulse Operational
Pulse UI Operational
Support Submission Form Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

Maintenance Notification for Infrastructure updates Sep 11, 2026 04:00-10:00 UTC

Dear Valued Customers:

This is an advance notice that Conviva will be performing Infrastructure updates. This activity is necessary to ensure that our services continue to provide the best possible experience.

Maintenance Type: Infrastructure
Description: Infrastructure Updates for Enhanced Performance and Stability

Impact: During the scheduled window, our dashboards displaying live and historical data may be intermittently unavailable.We understand the importance of data continuity for your business, and we will take extreme care to avoid any historical data loss due to this upgrade. The upgrades will be performed accordingly to minimize the impact on your operations, and we do not anticipate any significant disruptions to our services.


Date: 11th September 2026
Planned Start Date/Time: 09/11/2026 04:00:00 UTC
Planned End Date/Time: 09/11/2026 10:00:00 UTC

We appreciate your understanding as we work to enhance the performance of our services.

If you have any questions or concerns, please do not hesitate to contact your dedicated customer success manager or our support team.

Thank you for your continued trust in Conviva.

Best Regards,
Conviva Support Services
Posted on Sep 08, 2026 - 09:23 UTC

Sep 9, 2026

VSI-Video data gap from 10:30 - 10:47 UTC on Sep 7th, 2026
Resolved - VSI Services have been operating normal and we are currently in the process of repairing the data for the impacted time window for historical data between 10:30 - 10:47 UTC on Sep 7th, 2026.
Sep 9, 00:40 UTC
Monitoring - VSI-Video services are stable and functioning normally following the mitigation. Historical data between 10:30 - 10:47 UTC on Sep 7th, 2026 shows data discrepancies. This is isolated to that window only, no other data or current reporting is affected. Our Team is actively looking into this.
Sep 7, 12:13 UTC

Sep 8, 2026

No incidents reported.

Sep 7, 2026

Video data delay in Pulse
Resolved - VSI-Video services are stable and functioning normally following the mitigation. Historical data between 10:30 - 10:47 UTC on Sep 7th, 2026 shows data discrepancies. This is isolated to that window only, no other data or current reporting is affected.
Sep 7, 11:17 UTC
Investigating - We are investigating an issue causing real-time and historical data reporting delays and gaps for our VSI-Video customers, beginning at approximately 10:30 UTC. Recovery efforts are underway, and we will provide further updates as they become available.
Sep 7, 11:03 UTC

Sep 6, 2026

Conviva - Emergency Conviva Platform Scaling Activity
Completed - The scheduled maintenance has been completed.
Sep 6, 09:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 6, 05:00 UTC
Scheduled - Pre-Scheduled Emergency Maintenance Activity for Video App (VDPI) Services

To Our Valued Customers:

During the scheduled date and times below, Conviva will be performing upgrades to our Video App (VDPI) services. This activity is necessary to ensure that our services continue to provide the best possible experience.

Maintenance Type: Video App (VDPI): Scaling Activity

Description: Scaling Activity for Enhanced Performance and Stability

Impact: During the scheduled window, our Video App (VDPI) dashboards displaying live and historical data may be intermittently unavailable. We understand the importance of data continuity for your business, and we will take extreme care to avoid any historical data loss due to this software upgrade. The upgrades will be performed accordingly to minimize the impact on your operations, and we do not anticipate any significant disruptions to our services.

Date: 6th September 2026
Planned Start Date/Time: 09/06/2026 05:00:00 UTC
Planned End Date/Time: 09/06/2026 09:00:00 UTC


Best regards,
Conviva Support Services
Sep 5, 22:18 UTC

Sep 5, 2026

vDPI - Live and Historical
Resolved - This incident has been Resolved. We will be performing repair on the Historical data.
Sep 5, 21:55 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Sep 5, 21:11 UTC
Identified - The issue has been identified and a fix is being implemented.
Sep 5, 21:00 UTC
Investigating - To our Valued Customers:

Conviva Operations is aware of ongoing interruptions to our production services and is currently investigating towards a resolution.

Areas affected include: Real-Time | Historical

For further information please see Conviva Status Page

Best regards,
Conviva Support Services

Please do not reply to this email as it goes to an unmonitored account.For assistance, please contact support@conviva.com
Sep 5, 19:18 UTC

Sep 4, 2026

Scheduled Maintenance Notification for Infrastructure and Application Services
Completed - The scheduled maintenance has been completed.
Sep 4, 10:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 4, 04:00 UTC
Scheduled - Dear Valued Customers:

This is an notice that Conviva will be performing Infrastructure upgrades to our Infrastructure and Application services. This activity is necessary to ensure that our services continue to provide the best possible experience.

Maintenance Type: Infrastructure and Application
Description: Infrastructure Updates for Enhanced Performance and Stability

Impact: During the scheduled window, our dashboards displaying live and historical data may be intermittently unavailable.We understand the importance of data continuity for your business, and we will take extreme care to avoid any historical data loss due to this upgrade. The upgrades will be performed accordingly to minimize the impact on your operations, and we do not anticipate any significant disruptions to our services.

Note: As part of this maintenance, the PII Opt-Out APIs will be unavailable for approximately 1 hour during this window.

Date: 4th September 2026
Planned Start Date/Time: 09/04/2026 04:00:00 UTC
Planned End Date/Time: 09/04/2026 10:00:00 UTC

We appreciate your understanding as we work to enhance the performance of our services.

If you have any questions or concerns, please do not hesitate to contact your dedicated customer success manager or our support team.

Thank you for your continued trust in Conviva.

Best Regards,
Conviva Support Services
Sep 2, 11:35 UTC

Sep 3, 2026

No incidents reported.

Sep 2, 2026

Maintenance Notification for Infrastructure and Application Services
Completed - The scheduled maintenance has been completed.
Sep 2, 10:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 2, 04:00 UTC
Scheduled - Dear Valued Customers:

This is an notice that Conviva will be performing Infrastructure upgrades to our Infrastructure and Application services. This activity is necessary to ensure that our services continue to provide the best possible experience.

Maintenance Type: Infrastructure and Application
Description: Infrastructure Updates for Enhanced Performance and Stability

Impact: During the scheduled window, our dashboards displaying live and historical data may be intermittently unavailable.We understand the importance of data continuity for your business, and we will take extreme care to avoid any historical data loss due to this upgrade. The upgrades will be performed accordingly to minimize the impact on your operations, and we do not anticipate any significant disruptions to our services.

Note: As part of this maintenance, the Viewer module may be intermittently unavailable during this window.

Date: 2nd September 2026
Planned Start Date/Time: 09/02/2026 04:00:00 UTC
Planned End Date/Time: 09/02/2026 10:00:00 UTC

We appreciate your understanding as we work to enhance the performance of our services.

If you have any questions or concerns, please do not hesitate to contact your dedicated customer success manager or our support team.

Thank you for your continued trust in Conviva.

Best Regards,
Conviva Support Services
Sep 1, 04:30 UTC

Sep 1, 2026

No incidents reported.

Aug 31, 2026

No incidents reported.

Aug 30, 2026

No incidents reported.

Aug 29, 2026

No incidents reported.

Aug 28, 2026

Maintenance Notification for Infrastructure and Application Services
Completed - The scheduled maintenance has been completed.
Aug 28, 10:00 UTC
Update - Scheduled maintenance is still in progress. We will provide updates as necessary.
Aug 28, 09:48 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 28, 04:00 UTC
Scheduled - Dear Valued Customers:

This is an notice that Conviva will be performing Infrastructure upgrades to our Infrastructure and Application services. This activity is necessary to ensure that our services continue to provide the best possible experience.

Maintenance Type: Infrastructure and Application
Description: Infrastructure Updates for Enhanced Performance and Stability

Impact: During the scheduled window, our dashboards displaying live and historical data may be intermittently unavailable. We understand the importance of data continuity for your business, and we will take extreme care to avoid any historical data loss due to this upgrade. The upgrades will be performed accordingly to minimize the impact on your operations, and we do not anticipate any significant disruptions to our services.

Date: 28th August 2026
Planned Start Date/Time: 08/28/2026 04:00:00 UTC
Planned End Date/Time: 08/28/2026 10:00:00 UTC

We appreciate your understanding as we work to enhance the performance of our services.

If you have any questions or concerns, please do not hesitate to contact your dedicated customer success manager or our support team.

Thank you for your continued trust in Conviva.

Best Regards,
Conviva Support Services
Aug 27, 08:46 UTC

Aug 27, 2026

Maintenance Notification for Software and Application Services
Completed - The scheduled maintenance has been completed.
Aug 27, 10:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 27, 04:00 UTC
Scheduled - Dear Valued Customers:

This is to confirm that the scheduled maintenance window has now started, and Conviva is performing software upgrades to our Platform and Application services as planned below. This activity is necessary to ensure that our services continue to provide the best possible experience.

Maintenance Type: Software and Application
Des​cription: Software Updates for Enhanced Performance and Stability

Impact: During the scheduled window, our dashboards displaying live and historical data may be intermittently unavailable. We understand the importance of data continuity for your business, and we will take extreme care to avoid any historical data loss due to this software upgrade. The upgrades will be performed accordingly to minimize the impact on your operations, and we do not anticipate any significant disruptions to our services.

Date: 27th August 2026
Planned Start Date/Time: 08/27/2026 04:00:00 UTC
Planned End Date/Time: 08/27/2026 10:00:00 UTC

We appreciate your understanding as we work to enhance the performance of our services.

If you have any questions or concerns, please do not hesitate to contact your dedicated customer success manager or our support team.

Thank you for your continued trust in Conviva.

Best Regards,
Conviva Support Services
Aug 25, 04:19 UTC

Aug 26, 2026

No incidents reported.

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