Convivastatus Status

VSI - Historical data discrepancy

Monitoring - We continue to investigate the discrepancy in the metrics data for VSI on Dec 1st from 02:10 to 02:35 UTC.
Our systems auto-recovered immediately afterward, and all services remain stable with no additional data integrity issues observed.
We will continue to monitor the services to ensure all systems are up and running. Thank you for your understanding.
Dec 02, 2025 - 07:59 UTC

Investigating - We are currently experiencing a discrepancy in the metrics data for VSI on Dec 1st from 02:10 to 02:35 UTC, which is impacting historical data. Our Engineering team is actively investigating this issue to identify the root cause, and we will share updates as soon as we have more information. Thank you for your understanding and patience during this time.
Dec 01, 2025 - 04:46 UTC

DPI Operational

Real-Time Operational

Historical Operational

API Operational

Data Feeds Operational

Alerts Operational

DPI Integration Operational

VSI Operational

Real-Time Operational

Historical Operational

API Operational

Data Feeds Operational

Alerts Operational

Precision Operational

Touchstone Operational

VSI Integration Operational

Audience Operational

Pulse Operational

Pulse UI Operational

Support Submission Form Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Jan 1, 2026

No incidents reported today.

Dec 31, 2025

No incidents reported.

Dec 30, 2025

No incidents reported.

Dec 29, 2025

No incidents reported.

Dec 28, 2025

No incidents reported.

Dec 27, 2025

No incidents reported.

Dec 26, 2025

VSI: Spike in Metrics

Resolved - This incident has been resolved.
Dec 26, 15:16 UTC

Update - We are continuing to investigate this issue.
Dec 26, 13:34 UTC

Investigating - We are currently investigating a timely limited spike in startup, abandonment and other related metrics between 2025-12-26 3:48 - 4:45 UTC.
This issue was regional-specific to the US as we do not have any impact on our EMEA or APAC customers. We are still investigating and monitoring but at this point in time metrics have normalized.
We are not observing any impact since, but we are closely monitoring our systems for any further impact and while getting additional information about the root cause.
Dec 26, 08:57 UTC

Dec 25, 2025

No incidents reported.

Dec 24, 2025

VSI - Data Dip noticed from around 04:15 UTC on 21 December 2025.

Resolved - The data repair has been completed successfully.
Dec 24, 14:00 UTC

Monitoring - Our Engineering and Operations team has fully restored our VSI service, and the traffic is currently stable now. We are keeping a close eye on the system. We are actively working on the required data repair, and we will provide the completion timeline and extent of the repair. With that, we are closing the P0 and proceeding with the highest priority data repair.
Dec 21, 06:00 UTC

Investigating - To our Valued Customers:

Conviva Operations is aware of the ongoing data dip visible in Pulse UI and is currently investigating towards a resolution.

Areas affected include: Real-Time and Historical data
For further information please see Conviva Status Page

Best regards,
Conviva Support Services

Please do not reply to this email as it goes to an unmonitored account.
For assistance, please contact support@conviva.com
Dec 21, 05:19 UTC

Dec 23, 2025

Conviva Critical Incident Awareness Notification

Resolved - This Incident has been resolved.
Dec 23, 16:36 UTC

Monitoring - Our engineering and operations team has fully restored our VSI service, and traffic is stable for 30 minutes. We are keeping a close eye on the system. For historic data, we are actively working on the required repairs and providing a repair completion timeline and the extent of the repair. We expect that most of the impacted data will be repaired. With that, we are closing the P0 issue and proceeding with the highest-priority repair.
Dec 20, 19:17 UTC

Investigating - To our Valued Customers:

Conviva Operations is aware of ongoing interruptions to our production services and is currently investigating a resolution.

Areas affected include: [Real-Time | Historical]

For further information, please see Conviva Status Page

Best regards,
Conviva Support Services

Please do not reply to this email as it goes to an unmonitored account.
For assistance, please contact support@conviva.com
Dec 20, 15:57 UTC

Dec 22, 2025

No incidents reported.

Dec 21, 2025

Dec 20, 2025

Historical

Resolved - This incident has been resolved
Dec 20, 15:24 UTC

Update - To our Valued Customers:

Conviva Operations is aware of ongoing delays to historical data and is currently investigating towards a resolution.

Areas affected include: Historical

For further information please see Conviva Status Page

Best regards,
Conviva Support Services

Please do not reply to this email as it goes to an unmonitored account. For assistance, please contact support@conviva.com
Dec 20, 15:04 UTC

Investigating - To our Valued Customers:

Conviva Operations is aware of ongoing delays to historical data and is currently investigating towards a resolution.

Areas affected include: Historical

For further information please see Conviva Status Page

Best regards,
Conviva Support Services

Please do not reply to this email as it goes to an unmonitored account. For assistance, please contact support@conviva.com
Dec 20, 15:04 UTC

Dec 19, 2025

Data dips in VSI Trends

Resolved - This incident has been resolved. We are beginning repair for the dips in Pulse. This will take ~20 hours.
Dec 19, 13:57 UTC

Investigating - Hello Team, We are currently aware of the dips visible in pulse between 5:28 UTC - 5:38 UTC. Our engineering is currently investigating on this, and we will share updates as soon as we have more information. Thank you for your understanding
Dec 19, 08:30 UTC

Dec 18, 2025

No incidents reported.