All Systems Operational
SEI Video
Operational
Real-Time
Operational
Historical
Operational
API
Operational
Data Feeds
Operational
Alerts
Operational
Precision
Operational
Touchstone
Operational
VSI Integration
Operational
Audience
Operational
Viewers
Operational
SEI App
Operational
Real-Time
Operational
Historical
Operational
API
Operational
Data Feeds
Operational
Alerts
Operational
DPI Integration
Operational
Pulse
Operational
Pulse UI
Operational
Support Submission Form
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Sep 30, 2026
Completed -
The scheduled maintenance has been completed.
Sep 30, 09:00 UTC
Sep 30, 09:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 30, 05:00 UTC
Sep 30, 05:00 UTC
Scheduled -
To Our Valued Customers:
During the scheduled date and times below, Conviva will be performing software upgrades to our Platform and Application services. This activity is necessary to ensure that our services continue to provide the best possible experience. We expect to complete this work no later than 09:00UTC.
Activity Type: Platform and Application (4 Hour Window)
Description: Software Upgrades for Enhanced Performance and Stability.
Impact: During the scheduled window, our dashboards displaying live and historical data may be intermittently unavailable. We understand the importance of data continuity for your business, and we will take extreme care to avoid any historical data loss due to this software upgrade. The upgrades will be performed accordingly to minimize the impact on your operations, and we do not anticipate any significant disruptions to our services.
Start Date/Time: 09/30/2026 05:00:00 UTC
End Date/Time: 09/30/2026 9:00:00 UTC
Best regards,
Conviva Support Services
Sep 28, 16:23 UTC
During the scheduled date and times below, Conviva will be performing software upgrades to our Platform and Application services. This activity is necessary to ensure that our services continue to provide the best possible experience. We expect to complete this work no later than 09:00UTC.
Activity Type: Platform and Application (4 Hour Window)
Description: Software Upgrades for Enhanced Performance and Stability.
Impact: During the scheduled window, our dashboards displaying live and historical data may be intermittently unavailable. We understand the importance of data continuity for your business, and we will take extreme care to avoid any historical data loss due to this software upgrade. The upgrades will be performed accordingly to minimize the impact on your operations, and we do not anticipate any significant disruptions to our services.
Start Date/Time: 09/30/2026 05:00:00 UTC
End Date/Time: 09/30/2026 9:00:00 UTC
Best regards,
Conviva Support Services
Sep 28, 16:23 UTC
Sep 29, 2026
Resolved -
This issue has been mitigated. We continue to monitor for system stability
Sep 29, 13:48 UTC
Sep 29, 13:48 UTC
Update -
Conviva SEI Video customers are currently experiencing intermittent dips in Historical metric reporting. Our engineering team has identified the issue and is actively working to resolve it. Affected data windows are being backfilled as they are confirmed; historical data is being restored.
Sep 29, 09:13 UTC
Sep 29, 09:13 UTC
Investigating -
Conviva SEI Video customers are currently experiencing intermittent dips in Historical metric reporting. Our engineering team has identified the issue and is actively working to resolve it. Affected data windows are being backfilled as they are confirmed; historical data is being restored.
Sep 29, 09:03 UTC
Sep 29, 09:03 UTC
Completed -
The scheduled maintenance has been completed.
Sep 29, 08:00 UTC
Sep 29, 08:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 29, 04:00 UTC
Sep 29, 04:00 UTC
Scheduled -
To Our Valued Customers:
This is an advance notice that Conviva will be performing Infrastructure and Scaling Activity. This activity is necessary to ensure that our services continue to provide the best possible experience.
Maintenance Type: Streaming Experience Insights (SEI) Video and App
Description: Infrastructure and Scaling Activity
Impact: This will be a low/no impact service window and only Infrastructure and Scaling activities will be performed. We understand the importance of data continuity for your business, and we will take extreme care to avoid any historical data loss due to this scaling activity. The scaling work will be performed accordingly to minimize the impact on your operations, and we do not anticipate any significant disruptions to our services.
Date: 29th September 2026
Planned Start Date/Time: 09/29/2026 04:00:00 UTC
Planned End Date/Time: 09/29/2026 08:00:00 UTC
We appreciate your understanding as we work to enhance the performance of our services.
If you have any questions or concerns, please do not hesitate to contact your dedicated customer success manager or our support team.
Thank you for your continued trust in Conviva.
Best regards,
Conviva Support Services
Sep 26, 09:18 UTC
This is an advance notice that Conviva will be performing Infrastructure and Scaling Activity. This activity is necessary to ensure that our services continue to provide the best possible experience.
Maintenance Type: Streaming Experience Insights (SEI) Video and App
Description: Infrastructure and Scaling Activity
Impact: This will be a low/no impact service window and only Infrastructure and Scaling activities will be performed. We understand the importance of data continuity for your business, and we will take extreme care to avoid any historical data loss due to this scaling activity. The scaling work will be performed accordingly to minimize the impact on your operations, and we do not anticipate any significant disruptions to our services.
Date: 29th September 2026
Planned Start Date/Time: 09/29/2026 04:00:00 UTC
Planned End Date/Time: 09/29/2026 08:00:00 UTC
We appreciate your understanding as we work to enhance the performance of our services.
If you have any questions or concerns, please do not hesitate to contact your dedicated customer success manager or our support team.
Thank you for your continued trust in Conviva.
Best regards,
Conviva Support Services
Sep 26, 09:18 UTC
Sep 28, 2026
No incidents reported.
Sep 27, 2026
No incidents reported.
Sep 26, 2026
Completed -
The scheduled maintenance has been completed.
Sep 26, 08:00 UTC
Sep 26, 08:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 26, 04:00 UTC
Sep 26, 04:00 UTC
Scheduled -
To Our Valued Customers:
This is an advance notice that Conviva will be performing Infrastructure and Scaling Activity. This activity is necessary to ensure that our services continue to provide the best possible experience.
Maintenance Type: Streaming Experience Insights (SEI) Video and App
Description: Infrastructure and Scaling Activity
Impact: This will be a low/no impact service window and only Infrastructure and Scaling activities will be performed. We understand the importance of data continuity for your business, and we will take extreme care to avoid any historical data loss due to this scaling activity. The scaling work will be performed accordingly to minimize the impact on your operations, and we do not anticipate any significant disruptions to our services.
Date: 26th September 2026
Planned Start Date/Time: 09/26/2026 04:00:00 UTC
Planned End Date/Time: 09/26/2026 08:00:00 UTC
We appreciate your understanding as we work to enhance the performance of our services.
If you have any questions or concerns, please do not hesitate to contact your dedicated customer success manager or our support team.
Thank you for your continued trust in Conviva.
Best regards,
Conviva Support Services
Sep 23, 19:42 UTC
This is an advance notice that Conviva will be performing Infrastructure and Scaling Activity. This activity is necessary to ensure that our services continue to provide the best possible experience.
Maintenance Type: Streaming Experience Insights (SEI) Video and App
Description: Infrastructure and Scaling Activity
Impact: This will be a low/no impact service window and only Infrastructure and Scaling activities will be performed. We understand the importance of data continuity for your business, and we will take extreme care to avoid any historical data loss due to this scaling activity. The scaling work will be performed accordingly to minimize the impact on your operations, and we do not anticipate any significant disruptions to our services.
Date: 26th September 2026
Planned Start Date/Time: 09/26/2026 04:00:00 UTC
Planned End Date/Time: 09/26/2026 08:00:00 UTC
We appreciate your understanding as we work to enhance the performance of our services.
If you have any questions or concerns, please do not hesitate to contact your dedicated customer success manager or our support team.
Thank you for your continued trust in Conviva.
Best regards,
Conviva Support Services
Sep 23, 19:42 UTC
Sep 25, 2026
No incidents reported.
Sep 24, 2026
Completed -
The scheduled maintenance has been completed.
Sep 24, 15:51 UTC
Sep 24, 15:51 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 24, 15:00 UTC
Sep 24, 15:00 UTC
Scheduled -
Dear Valued Customers:
This is an advance notice that Conviva will be performing Infrastructure upgrades to our Platform and Application services. This activity is necessary to ensure that our services continue to provide the best possible experience.
Maintenance Type: Streaming Experience Insights (SEI) Video and App
Description: Software Upgrades for Enhanced Performance and Stability
Impact: During the scheduled window, our dashboards displaying live and historical data may be intermittently unavailable. We understand the importance of data continuity for your business, and we will take extreme care to avoid any historical data loss due to this software upgrade. The upgrades will be performed accordingly to minimize the impact on your operations, and we do not anticipate any significant disruptions to our services.
Date: 24th September 2026
Planned Start Date/Time: 09/24/2026 15:00:00 UTC
Planned End Date/Time: 09/24/2026 17:00:00 UTC
We appreciate your understanding as we work to enhance the performance of our services.
If you have any questions or concerns, please do not hesitate to contact your dedicated customer success manager or our support team.
Thank you for your continued trust in Conviva.
Best Regards,
Conviva Support Services
Sep 24, 14:53 UTC
This is an advance notice that Conviva will be performing Infrastructure upgrades to our Platform and Application services. This activity is necessary to ensure that our services continue to provide the best possible experience.
Maintenance Type: Streaming Experience Insights (SEI) Video and App
Description: Software Upgrades for Enhanced Performance and Stability
Impact: During the scheduled window, our dashboards displaying live and historical data may be intermittently unavailable. We understand the importance of data continuity for your business, and we will take extreme care to avoid any historical data loss due to this software upgrade. The upgrades will be performed accordingly to minimize the impact on your operations, and we do not anticipate any significant disruptions to our services.
Date: 24th September 2026
Planned Start Date/Time: 09/24/2026 15:00:00 UTC
Planned End Date/Time: 09/24/2026 17:00:00 UTC
We appreciate your understanding as we work to enhance the performance of our services.
If you have any questions or concerns, please do not hesitate to contact your dedicated customer success manager or our support team.
Thank you for your continued trust in Conviva.
Best Regards,
Conviva Support Services
Sep 24, 14:53 UTC
Sep 23, 2026
No incidents reported.
Sep 22, 2026
Completed -
The scheduled maintenance has been completed.
Sep 22, 10:00 UTC
Sep 22, 10:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 22, 04:00 UTC
Sep 22, 04:00 UTC
Scheduled -
To Our Valued Customers:
This is an advance notice that Conviva will be performing infrastructure and capacity changes. This activity is necessary to ensure that our services continue to provide the best possible experience.
Maintenance Type: Streaming Experience Insights (SEI) Video and App
Description: Infrastructure and Capacity Changes
Impact: This will be a low/no impact service window and only infrastructure and capacity changes will be performed. We understand the importance of data continuity for your business, and we will take extreme care to avoid any historical data loss due to the capacity changes. The scaling work will be performed accordingly to minimize the impact on your operations, and we do not anticipate any significant disruptions to our services.
Date: 22nd September 2026
Planned Start Date/Time: 09/22/2026 04:00:00 UTC
Planned End Date/Time: 09/22/2026 10:00:00 UTC
We appreciate your understanding as we work to enhance the performance of our services.
If you have any questions or concerns, please do not hesitate to contact your dedicated customer success manager or our support team.
Thank you for your continued trust in Conviva.
Best Regards,
Conviva Support Services
Sep 18, 00:08 UTC
This is an advance notice that Conviva will be performing infrastructure and capacity changes. This activity is necessary to ensure that our services continue to provide the best possible experience.
Maintenance Type: Streaming Experience Insights (SEI) Video and App
Description: Infrastructure and Capacity Changes
Impact: This will be a low/no impact service window and only infrastructure and capacity changes will be performed. We understand the importance of data continuity for your business, and we will take extreme care to avoid any historical data loss due to the capacity changes. The scaling work will be performed accordingly to minimize the impact on your operations, and we do not anticipate any significant disruptions to our services.
Date: 22nd September 2026
Planned Start Date/Time: 09/22/2026 04:00:00 UTC
Planned End Date/Time: 09/22/2026 10:00:00 UTC
We appreciate your understanding as we work to enhance the performance of our services.
If you have any questions or concerns, please do not hesitate to contact your dedicated customer success manager or our support team.
Thank you for your continued trust in Conviva.
Best Regards,
Conviva Support Services
Sep 18, 00:08 UTC
Resolved -
This incident has been resolved.
Sep 22, 00:11 UTC
Sep 22, 00:11 UTC
Monitoring -
This issue has been mitigated. We have backfilled the two missing minutes and are continuing to monitor this.
Sep 21, 23:48 UTC
Sep 21, 23:48 UTC
Investigating -
To our Valued Customers:
Conviva Operations is aware of ongoing delays to historical data and is currently investigating towards a resolution.
Areas affected include: Historical
For further information please see Conviva Status Page
Best regards,
Conviva Support Services
Please do not reply to this email as it goes to an unmonitored account. For assistance, please contact support@conviva.com
Sep 21, 23:18 UTC
Conviva Operations is aware of ongoing delays to historical data and is currently investigating towards a resolution.
Areas affected include: Historical
For further information please see Conviva Status Page
Best regards,
Conviva Support Services
Please do not reply to this email as it goes to an unmonitored account. For assistance, please contact support@conviva.com
Sep 21, 23:18 UTC
Sep 21, 2026
Sep 20, 2026
No incidents reported.
Sep 19, 2026
No incidents reported.
Sep 18, 2026
No incidents reported.
Sep 17, 2026
Completed -
The scheduled maintenance has been completed.
Sep 17, 10:00 UTC
Sep 17, 10:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 17, 04:00 UTC
Sep 17, 04:00 UTC
Scheduled -
Dear Valued Customers:
This is an advance notice that Conviva will be performing Infrastructure updates. This activity is necessary to ensure that our services continue to provide the best possible experience.
Maintenance Type: Streaming Experience Insights (SEI) Video and App
Description: Infrastructure Updates for Enhanced Performance and Stability
Impact: During the scheduled window, our dashboards displaying live and historical data may be intermittently unavailable.We understand the importance of data continuity for your business, and we will take extreme care to avoid any historical data loss due to this update. The updates will be performed accordingly to minimize the impact on your operations, and we do not anticipate any significant disruptions to our services.
Date: 17th September 2026
Planned Start Date/Time: 09/17/2026 04:00:00 UTC
Planned End Date/Time: 09/17/2026 10:00:00 UTC
We appreciate your understanding as we work to enhance the performance of our services.
If you have any questions or concerns, please do not hesitate to contact your dedicated customer success manager or our support team.
Thank you for your continued trust in Conviva.
Best Regards,
Conviva Support Services
Sep 15, 21:19 UTC
This is an advance notice that Conviva will be performing Infrastructure updates. This activity is necessary to ensure that our services continue to provide the best possible experience.
Maintenance Type: Streaming Experience Insights (SEI) Video and App
Description: Infrastructure Updates for Enhanced Performance and Stability
Impact: During the scheduled window, our dashboards displaying live and historical data may be intermittently unavailable.We understand the importance of data continuity for your business, and we will take extreme care to avoid any historical data loss due to this update. The updates will be performed accordingly to minimize the impact on your operations, and we do not anticipate any significant disruptions to our services.
Date: 17th September 2026
Planned Start Date/Time: 09/17/2026 04:00:00 UTC
Planned End Date/Time: 09/17/2026 10:00:00 UTC
We appreciate your understanding as we work to enhance the performance of our services.
If you have any questions or concerns, please do not hesitate to contact your dedicated customer success manager or our support team.
Thank you for your continued trust in Conviva.
Best Regards,
Conviva Support Services
Sep 15, 21:19 UTC
Sep 16, 2026
No incidents reported.