All Systems Operational

ECO Operational
Real-Time Operational
Historical Operational
Video Operational
Real-Time Operational
Historical Operational
Pulse UI Operational
Pulse UI Operational
Support Submission Form Operational
API Operational
Social Insights Operational
Alerts Operational
Touchstone Operational
Application Manager Operational
Exported Data Deliverables Operational
Precision Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

Conviva - Emergency Maintenance Notification Apr 3, 2025 05:00-07:00 UTC

During the scheduled date and times below, Conviva will be performing upgrades to our Platform services. This activity is necessary to ensure that our services continue to provide the best possible experience.

Maintenance Type: Platform

Description: Software Upgrades for Enhanced Performance and Stability.

Impact: During the scheduled window, our dashboards displaying live and historical data may be intermittently unavailable. We understand the importance of data continuity for your business, and we will take extreme care to avoid any historical data loss due to this software upgrade. The upgrades will be performed accordingly to minimize the impact on your operations, and we do not anticipate any significant disruptions to our services.


Planned Start Date/Time: 04/03/2025 05:00:00 UTC
Planned End Date/Time: 04/03/2025 07:00:00 UTC


Best regards,
Conviva Support Services
Posted on Apr 02, 2025 - 14:26 UTC
Apr 3, 2025

No incidents reported today.

Apr 2, 2025
ECO Data Loss
Resolved - This incident has been resolved.
Apr 2, 08:46 UTC
Update - We are continuing to investigate this issue.
Apr 2, 08:45 UTC
Update - We are continuing to investigate this issue.
Apr 2, 08:44 UTC
Update - ECO Data Gap has been resolved. All data repaired
Apr 2, 07:54 UTC
Investigating - ECO Data Gap has been resolved. All data repaired
Apr 2, 07:49 UTC
Apr 1, 2025

No incidents reported.

Mar 31, 2025

No incidents reported.

Mar 30, 2025

No incidents reported.

Mar 29, 2025

No incidents reported.

Mar 28, 2025

No incidents reported.

Mar 27, 2025
ECO Real-Time and Historical Delay
Resolved - This incident has been resolved.
Mar 27, 23:16 UTC
Investigating - We are currently experiencing delays with the ECO dashboards. Our team is actively working on resolving the issue and will provide an update as soon as it’s fixed. Thank you for your patience.
Mar 27, 21:41 UTC
Mar 26, 2025
Conviva - Scheduled Activity for Conviva Platform Services
Completed - The scheduled maintenance has been completed.
Mar 26, 10:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 26, 04:00 UTC
Scheduled - Dear Valued Customers

During the scheduled date and times below, Conviva will be performing software upgrades to our Platform services. This activity is necessary to ensure that our services continue to provide the best possible experience.

Activity Type: Platform

Description: Software Upgrades for Enhanced Performance and Stability.

Impact: During the scheduled window, our dashboards displaying live and historical data may be intermittently unavailable. We understand the importance of data continuity for your business, and we will take extreme care to avoid any historical data loss due to this software upgrade. The upgrades will be performed accordingly to minimize the impact on your operations, and we do not anticipate any significant disruptions to our services.

Planned Start Date/Time: 03/26/2025 04:00:00 UTC
Planned End Date/Time: 03/26/2025 10:00:00 UTC

Best Regards,
Conviva Support Services
Mar 25, 16:47 UTC
ECO Real-Time and Historical Delay
Resolved - This incident has been resolved.
Mar 26, 05:13 UTC
Investigating - The ECO data delay issue has been resolved, and the metrics have stabilized and data is now current. We are actively working to restore the data impacted during the incident, and we anticipate the data repair process to be completed within the next 24-48 hours. We will inform you once the data backfill is completed.
Mar 25, 22:53 UTC
Mar 25, 2025
Conviva Maintenance Notification - Extension
Completed - The scheduled maintenance has been completed.
Mar 25, 10:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 25, 09:05 UTC
Scheduled - Dear Valued Customers:

We are writing to inform you we have found it necessary to extend our current scheduled service activity window by 1 hour. Please see below our new end Date/Time has been updated to 03/25/2025 now ending at 10:00 UTC.

Activity Type: Platform and Application
Description: Software Upgrades for Enhanced Performance and Stability
Impact: During the scheduled window, our dashboards displaying live and historical data may be intermittently unavailable. We understand the importance of data continuity for your business, and we will take extreme care to avoid any historical data loss due to this software upgrade. The upgrades will be performed accordingly to minimize the impact on your operations, and we do not anticipate any significant disruptions to our services.
Planned Start Date/Time: 03/25/2025 05:00:00 UTC
Planned End Date/Time: 03/25/2025 10:00:00 UTC

We appreciate your understanding and patience as we work to enhance the performance of our services.

If you have any questions or concerns, please do not hesitate to contact your dedicated customer success manager or our support team.

Thank you for your continued trust in Conviva.

Best Regards,
Conviva Support Services
Mar 25, 09:04 UTC
Conviva - Scheduled Activity for Conviva Platform and Application Services
Completed - The scheduled maintenance has been completed.
Mar 25, 09:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 25, 05:00 UTC
Scheduled - Dear Valued Customers

During the scheduled date and times below, Conviva will be performing software upgrades to our Platform and Application services. This activity is necessary to ensure that our services continue to provide the best possible experience.

Activity Type: Platform and Application

Description: Software Upgrades for Enhanced Performance and Stability.

Impact: During the scheduled window, our dashboards displaying live and historical data may be intermittently unavailable. We understand the importance of data continuity for your business, and we will take extreme care to avoid any historical data loss due to this software upgrade. The upgrades will be performed accordingly to minimize the impact on your operations, and we do not anticipate any significant disruptions to our services.

Planned Start Date/Time: 03/25/2025 05:00:00 UTC
Planned End Date/Time: 03/25/2025 09:00:00 UTC

Best Regards,
Conviva Support Services
Mar 24, 17:27 UTC
Mar 24, 2025

No incidents reported.

Mar 23, 2025

No incidents reported.

Mar 22, 2025

No incidents reported.

Mar 21, 2025
Historical Data Drop
Resolved - This incident has been resolved.
Mar 21, 15:19 UTC
Investigating - To our Valued Customers:

Conviva Operations is aware of ongoing interruptions to our production services and is currently investigating towards a resolution.

Areas affected include: Historical

Best regards,
Conviva Support Services
Mar 21, 15:13 UTC
Mar 20, 2025

No incidents reported.

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