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All Systems Operational
ECO
Operational
Real-Time
Operational
Historical
Operational
Video
Operational
Real-Time
Operational
Historical
Operational
Pulse UI
Operational
Pulse UI
Operational
Support Submission Form
Operational
API
Operational
Social Insights
Operational
Alerts
Operational
Touchstone
Operational
Application Manager
Operational
Exported Data Deliverables
Operational
Precision
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Sep 18, 2024
No incidents reported today.
Sep 17, 2024
No incidents reported.
Sep 16, 2024
Completed -
The scheduled maintenance has been completed.
Sep 16, 09:00 UTC
Sep 16, 09:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 16, 05:00 UTC
Sep 16, 05:00 UTC
Scheduled -
To Our Valued Customers:
During the scheduled date and times below, Conviva will be performing Platform Updates. This activity is necessary to ensure that our services continue to provide the best possible experience.
Maintenance Type: Platform Activity
Description: Software Upgrades for Enhanced Performance.
Impact: During the scheduled window, our dashboard displaying live and historical data may be intermittently unavailable. We understand the importance of data continuity for your business, and we will take extreme care to avoid any historical data loss due to this software upgrade. The upgrades will be performed accordingly to minimise the impact on your operations, and we do not anticipate any significant disruptions to our services.
Planned Start Date/Time: 09/16/2024 05:00:00 UTC
Planned End Date/Time: 09/16/2024 09:00:00 UTC
Best regards,
Conviva Support Services
Sep 15, 04:35 UTC
During the scheduled date and times below, Conviva will be performing Platform Updates. This activity is necessary to ensure that our services continue to provide the best possible experience.
Maintenance Type: Platform Activity
Description: Software Upgrades for Enhanced Performance.
Impact: During the scheduled window, our dashboard displaying live and historical data may be intermittently unavailable. We understand the importance of data continuity for your business, and we will take extreme care to avoid any historical data loss due to this software upgrade. The upgrades will be performed accordingly to minimise the impact on your operations, and we do not anticipate any significant disruptions to our services.
Planned Start Date/Time: 09/16/2024 05:00:00 UTC
Planned End Date/Time: 09/16/2024 09:00:00 UTC
Best regards,
Conviva Support Services
Sep 15, 04:35 UTC
Sep 15, 2024
No incidents reported.
Sep 14, 2024
No incidents reported.
Sep 13, 2024
Completed -
The scheduled maintenance has been completed.
Sep 13, 09:00 UTC
Sep 13, 09:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 13, 05:00 UTC
Sep 13, 05:00 UTC
Scheduled -
Dear Valued Customers:
During the scheduled date and times below, Conviva will be performing software upgrades to our ECO Platform and Application services. This activity is necessary to ensure that our services continue to provide the best possible experience.
Activity Type: ECO Platform and Application
Description: Software Upgrades for Enhanced Performance and Stability.
Impact: During the scheduled window, our dashboards displaying live and historical data may be intermittently unavailable. We understand the importance of data continuity for your business, and we will take extreme care to avoid any historical data loss due to this software upgrade. The upgrades will be performed accordingly to minimize the impact on your operations, and we do not anticipate any significant disruptions to our services.
Planned Start Date/Time: 09/13/2024 05:00:00 UTC
Planned End Date/Time: 09/13/2024 09:00:00 UTC
Best Regards,
Conviva Support Services
Sep 12, 17:14 UTC
During the scheduled date and times below, Conviva will be performing software upgrades to our ECO Platform and Application services. This activity is necessary to ensure that our services continue to provide the best possible experience.
Activity Type: ECO Platform and Application
Description: Software Upgrades for Enhanced Performance and Stability.
Impact: During the scheduled window, our dashboards displaying live and historical data may be intermittently unavailable. We understand the importance of data continuity for your business, and we will take extreme care to avoid any historical data loss due to this software upgrade. The upgrades will be performed accordingly to minimize the impact on your operations, and we do not anticipate any significant disruptions to our services.
Planned Start Date/Time: 09/13/2024 05:00:00 UTC
Planned End Date/Time: 09/13/2024 09:00:00 UTC
Best Regards,
Conviva Support Services
Sep 12, 17:14 UTC
Sep 12, 2024
Completed -
The scheduled maintenance has been completed.
Sep 12, 09:00 UTC
Sep 12, 09:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 12, 05:00 UTC
Sep 12, 05:00 UTC
Scheduled -
Dear Valued Customers
During the scheduled date and times below, Conviva will be performing software upgrades to our Platform and Application services. This activity is necessary to ensure that our services continue to provide the best possible experience.
Activity Type: Platform and Application
Description: Software Upgrades for Enhanced Performance and Stability.
Impact: During the scheduled window, our dashboards displaying live and historical data may be intermittently unavailable. We understand the importance of data continuity for your business, and we will take extreme care to avoid any historical data loss due to this software upgrade. The upgrades will be performed accordingly to minimize the impact on your operations, and we do not anticipate any significant disruptions to our services.
Planned Start Date/Time: 09/12/2024 05:00:00 UTC
Planned End Date/Time: 09/12/2024 09:00:00 UTC
Best Regards,
Conviva Support Services
Sep 11, 11:15 UTC
During the scheduled date and times below, Conviva will be performing software upgrades to our Platform and Application services. This activity is necessary to ensure that our services continue to provide the best possible experience.
Activity Type: Platform and Application
Description: Software Upgrades for Enhanced Performance and Stability.
Impact: During the scheduled window, our dashboards displaying live and historical data may be intermittently unavailable. We understand the importance of data continuity for your business, and we will take extreme care to avoid any historical data loss due to this software upgrade. The upgrades will be performed accordingly to minimize the impact on your operations, and we do not anticipate any significant disruptions to our services.
Planned Start Date/Time: 09/12/2024 05:00:00 UTC
Planned End Date/Time: 09/12/2024 09:00:00 UTC
Best Regards,
Conviva Support Services
Sep 11, 11:15 UTC
Sep 11, 2024
No incidents reported.
Sep 10, 2024
No incidents reported.
Sep 9, 2024
No incidents reported.
Sep 8, 2024
Resolved -
This incident has been resolved.
Sep 8, 21:29 UTC
Sep 8, 21:29 UTC
Investigating -
To our Valued Customers:
Conviva Operations is aware of ongoing interruptions to our ECO production services and is currently investigating towards a resolution.
Areas affected include: Real-Time & Historical
For further information please see Conviva Status Page
Best regards,
Conviva Support Services
Sep 8, 18:50 UTC
Conviva Operations is aware of ongoing interruptions to our ECO production services and is currently investigating towards a resolution.
Areas affected include: Real-Time & Historical
For further information please see Conviva Status Page
Best regards,
Conviva Support Services
Sep 8, 18:50 UTC
Sep 7, 2024
Completed -
The scheduled maintenance has been completed.
Sep 7, 09:00 UTC
Sep 7, 09:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 7, 05:00 UTC
Sep 7, 05:00 UTC
Scheduled -
Dear Valued Customers:
During the scheduled date and times below, Conviva will be performing Platform Capacity scale down activity. This is a low/no impact service window. This activity is necessary to ensure that our services continue to provide the best possible experience.
Activity Type: Platform Capacity Scale Down.
Description: Platform Capacity Scale down to handle high-traffic events.
Impact: This will be a low/no impact service window and only Capacity Scale down activities will be performed. We understand the importance of data continuity for your business, and we will take extreme care to avoid any historical data loss due to this Capacity Scale down. The scale down will be performed accordingly to minimize the impact on your operations, and we do not anticipate any significant disruptions to our services.
Planned Start Date/Time: 09/07/2024 05:00:00 UTC
Planned End Date/Time: 09/07/2024 09:00:00 UTC
We appreciate your understanding as we work to enhance the performance of our services.
If you have any questions or concerns, please do not hesitate to contact your dedicated customer success manager or our support team.
Thank you for your continued trust in Conviva.
Best Regards,
Conviva Support Services
Sep 7, 03:02 UTC
During the scheduled date and times below, Conviva will be performing Platform Capacity scale down activity. This is a low/no impact service window. This activity is necessary to ensure that our services continue to provide the best possible experience.
Activity Type: Platform Capacity Scale Down.
Description: Platform Capacity Scale down to handle high-traffic events.
Impact: This will be a low/no impact service window and only Capacity Scale down activities will be performed. We understand the importance of data continuity for your business, and we will take extreme care to avoid any historical data loss due to this Capacity Scale down. The scale down will be performed accordingly to minimize the impact on your operations, and we do not anticipate any significant disruptions to our services.
Planned Start Date/Time: 09/07/2024 05:00:00 UTC
Planned End Date/Time: 09/07/2024 09:00:00 UTC
We appreciate your understanding as we work to enhance the performance of our services.
If you have any questions or concerns, please do not hesitate to contact your dedicated customer success manager or our support team.
Thank you for your continued trust in Conviva.
Best Regards,
Conviva Support Services
Sep 7, 03:02 UTC
Sep 6, 2024
Completed -
The scheduled maintenance has been completed.
Sep 6, 09:00 UTC
Sep 6, 09:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 6, 05:00 UTC
Sep 6, 05:00 UTC
Scheduled -
Dear Valued Customers
During the scheduled date and times below, Conviva will be performing Platform Capacity scale up. This is a low/no impact service window. This activity is necessary to ensure that our services continue to provide the best possible experience.
Activity Type: Platform Capacity Scale Up.
Description: Platform Capacity Scale up to handle high-traffic events.
Impact: This will be a low/no impact service window and only Capacity Scale up activities will be performed. We understand the importance of data continuity for your business, and we will take extreme care to avoid any historical data loss due to this Capacity Scale up. The scale up will be performed accordingly to minimize the impact on your operations, and we do not anticipate any significant disruptions to our services.
Planned Start Date/Time: 09/06/2024 05:00:00 UTC
Planned End Date/Time: 09/06/2024 09:00:00 UTC
Best Regards,
Conviva Support Services
Sep 5, 09:47 UTC
During the scheduled date and times below, Conviva will be performing Platform Capacity scale up. This is a low/no impact service window. This activity is necessary to ensure that our services continue to provide the best possible experience.
Activity Type: Platform Capacity Scale Up.
Description: Platform Capacity Scale up to handle high-traffic events.
Impact: This will be a low/no impact service window and only Capacity Scale up activities will be performed. We understand the importance of data continuity for your business, and we will take extreme care to avoid any historical data loss due to this Capacity Scale up. The scale up will be performed accordingly to minimize the impact on your operations, and we do not anticipate any significant disruptions to our services.
Planned Start Date/Time: 09/06/2024 05:00:00 UTC
Planned End Date/Time: 09/06/2024 09:00:00 UTC
Best Regards,
Conviva Support Services
Sep 5, 09:47 UTC
Resolved -
This incident has been resolved.
Sep 6, 03:13 UTC
Sep 6, 03:13 UTC
Update -
We are continuing to investigate this issue.
Sep 6, 02:56 UTC
Sep 6, 02:56 UTC
Update -
We are continuing to investigate this issue.
Sep 6, 02:54 UTC
Sep 6, 02:54 UTC
Investigating -
Conviva Critical Incident Awareness Notification
To our Valued Customers:
Conviva Operations is aware of Production services resulting in Pulse loading slow intermittently. We are actively investigating the issue and working to resolve the problem.
For further information, please visit the Conviva Status Page.
Best regards,
Conviva Support Services
Sep 6, 01:37 UTC
To our Valued Customers:
Conviva Operations is aware of Production services resulting in Pulse loading slow intermittently. We are actively investigating the issue and working to resolve the problem.
For further information, please visit the Conviva Status Page.
Best regards,
Conviva Support Services
Sep 6, 01:37 UTC
Sep 5, 2024
No incidents reported.
Sep 4, 2024
No incidents reported.