All Systems Operational
ECO Operational
Real-Time Operational
Historical Operational
Video Operational
Real-Time Operational
Historical Operational
Pulse UI Operational
Pulse UI Operational
Support Submission Form Operational
API Operational
Social Insights Operational
Alerts Operational
Touchstone Operational
Application Manager Operational
Exported Data Deliverables Operational
Precision Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Update - We will be undergoing scheduled maintenance during this time.
Jun 18, 2024 - 21:51 UTC
Scheduled - To Our Valued Customers:

Conviva is currently performing software upgrades to our Platform and Application services. This activity is necessary to ensure that our services continue to provide the best possible experience. We expect to complete this work no later than 09:00UTC.

Activity Type: Platform and Application (4 Hour Window)
Description: Software Upgrades for Enhanced Performance and Stability.
Impact: During the scheduled window, our dashboards displaying live and historical data may be intermittently unavailable. We understand the importance of data continuity for your business, and we will take extreme care to avoid any historical data loss due to this software upgrade. The upgrades will be performed accordingly to minimize the impact on your operations, and we do not anticipate any significant disruptions to our services.

Start Date/Time: 06/20/2024 05:00 UTC
End Date/Time: 06/20/2024 09:00 UTC


Best regards,
Conviva Support Services

Jun 18, 2024 - 15:12 UTC
Past Incidents
Jun 19, 2024

No incidents reported today.

Jun 18, 2024

No incidents reported.

Jun 17, 2024

No incidents reported.

Jun 16, 2024

No incidents reported.

Jun 15, 2024
Completed - The scheduled maintenance has been completed.
Jun 15, 07:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 15, 05:04 UTC
Scheduled - We will be undergoing scheduled maintenance during this time.
Jun 15, 05:03 UTC
Resolved - This incident has been resolved.
Jun 15, 06:57 UTC
Update - Live metrics may become unavailable during the maintenance window
Jun 15, 01:20 UTC
Monitoring - Data ingestion and computation continue to be stable. Historical 1 minute and 1 hour data is fully operational. The majority of the data gaps have been backfilled, and we are continuing to repair some small dips.

The Live data unavailability is currently resolved, but the minimal possibility of intermittent display issues still exists. We have identified a solution to correct this display issue and increase resiliency. To mitigate the risk, we are continuing extended testing.

Jun 14, 07:53 UTC
Update - We are continuing to investigate this issue.
Jun 13, 19:04 UTC
Investigating - Our engineering teams are currently investigating intermittent availability to live data.
Jun 13, 18:48 UTC
Completed - The scheduled maintenance has been completed.
Jun 15, 05:00 UTC
Update - Scheduled maintenance is still in progress. We will provide updates as necessary.
Jun 15, 01:23 UTC
Update - Live Metrics may become unavailable during this time
Jun 15, 01:14 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 15, 01:13 UTC
Scheduled - We will be undergoing scheduled maintenance during this time.
Jun 15, 01:12 UTC
Jun 14, 2024
Jun 13, 2024
Resolved - This incident has been resolved
Jun 13, 14:12 UTC
Update - To our Valued Customers:

Conviva Operations is aware of ongoing delays to historical data and is currently investigating towards a resolution.

Areas affected include: Historical

For further information please see Conviva Status Page

Best regards,
Conviva Support Services

Please do not reply to this email as it goes to an unmonitored account. For assistance, please contact support@conviva.com

Jun 13, 14:12 UTC
Investigating - To our Valued Customers:

Conviva Operations is aware of ongoing delays to historical data and is currently investigating towards a resolution.

Areas affected include: Historical

For further information please see Conviva Status Page

Best regards,
Conviva Support Services

Please do not reply to this email as it goes to an unmonitored account. For assistance, please contact support@conviva.com

Jun 13, 14:12 UTC
Resolved - This incident has been resolved
Jun 13, 14:07 UTC
Update - To our Valued Customers:

Conviva Operations is aware of ongoing delays to historical data and is currently investigating towards a resolution.

Areas affected include: Historical

For further information please see Conviva Status Page

Best regards,
Conviva Support Services

Please do not reply to this email as it goes to an unmonitored account. For assistance, please contact support@conviva.com

Jun 13, 14:07 UTC
Investigating - To our Valued Customers:

Conviva Operations is aware of ongoing delays to historical data and is currently investigating towards a resolution.

Areas affected include: Historical

For further information please see Conviva Status Page

Best regards,
Conviva Support Services

Please do not reply to this email as it goes to an unmonitored account. For assistance, please contact support@conviva.com

Jun 13, 14:07 UTC
Resolved - This incident has been resolved
Jun 13, 13:03 UTC
Update - To our Valued Customers:

Conviva Operations is aware of ongoing delays to historical data and is currently investigating towards a resolution.

Areas affected include: Historical

For further information please see Conviva Status Page

Best regards,
Conviva Support Services

Please do not reply to this email as it goes to an unmonitored account. For assistance, please contact support@conviva.com

Jun 13, 13:03 UTC
Investigating - To our Valued Customers:

Conviva Operations is aware of ongoing delays to historical data and is currently investigating towards a resolution.

Areas affected include: Historical

For further information please see Conviva Status Page

Best regards,
Conviva Support Services

Please do not reply to this email as it goes to an unmonitored account. For assistance, please contact support@conviva.com

Jun 13, 13:03 UTC
Resolved - This incident has been resolved
Jun 13, 12:59 UTC
Update - To our Valued Customers:

Conviva Operations is aware of ongoing delays to historical data and is currently investigating towards a resolution.

Areas affected include: Historical

For further information please see Conviva Status Page

Best regards,
Conviva Support Services

Please do not reply to this email as it goes to an unmonitored account. For assistance, please contact support@conviva.com

Jun 13, 12:59 UTC
Investigating - To our Valued Customers:

Conviva Operations is aware of ongoing delays to historical data and is currently investigating towards a resolution.

Areas affected include: Historical

For further information please see Conviva Status Page

Best regards,
Conviva Support Services

Please do not reply to this email as it goes to an unmonitored account. For assistance, please contact support@conviva.com

Jun 13, 12:58 UTC
Resolved - This incident has been resolved
Jun 13, 12:58 UTC
Update - To our Valued Customers:

Conviva Operations is aware of ongoing delays to historical data and is currently investigating towards a resolution.

Areas affected include: Historical

For further information please see Conviva Status Page

Best regards,
Conviva Support Services

Please do not reply to this email as it goes to an unmonitored account. For assistance, please contact support@conviva.com

Jun 13, 12:58 UTC
Investigating - To our Valued Customers:

Conviva Operations is aware of ongoing delays to historical data and is currently investigating towards a resolution.

Areas affected include: Historical

For further information please see Conviva Status Page

Best regards,
Conviva Support Services

Please do not reply to this email as it goes to an unmonitored account. For assistance, please contact support@conviva.com

Jun 13, 12:58 UTC
Resolved - This incident has been resolved
Jun 13, 12:53 UTC
Update - To our Valued Customers:

Conviva Operations is aware of ongoing delays to historical data and is currently investigating towards a resolution.

Areas affected include: Historical

For further information please see Conviva Status Page

Best regards,
Conviva Support Services

Please do not reply to this email as it goes to an unmonitored account. For assistance, please contact support@conviva.com

Jun 13, 12:53 UTC
Investigating - To our Valued Customers:

Conviva Operations is aware of ongoing delays to historical data and is currently investigating towards a resolution.

Areas affected include: Historical

For further information please see Conviva Status Page

Best regards,
Conviva Support Services

Please do not reply to this email as it goes to an unmonitored account. For assistance, please contact support@conviva.com

Jun 13, 12:53 UTC
Resolved - This incident has been resolved
Jun 13, 12:18 UTC
Update - To our Valued Customers:

Conviva Operations is aware of ongoing delays to historical data and is currently investigating towards a resolution.

Areas affected include: Historical

For further information please see Conviva Status Page

Best regards,
Conviva Support Services

Please do not reply to this email as it goes to an unmonitored account. For assistance, please contact support@conviva.com

Jun 13, 12:18 UTC
Investigating - To our Valued Customers:

Conviva Operations is aware of ongoing delays to historical data and is currently investigating towards a resolution.

Areas affected include: Historical

For further information please see Conviva Status Page

Best regards,
Conviva Support Services

Please do not reply to this email as it goes to an unmonitored account. For assistance, please contact support@conviva.com

Jun 13, 12:18 UTC
Resolved - This incident has been resolved
Jun 13, 12:13 UTC
Update - To our Valued Customers:

Conviva Operations is aware of ongoing delays to historical data and is currently investigating towards a resolution.

Areas affected include: Historical

For further information please see Conviva Status Page

Best regards,
Conviva Support Services

Please do not reply to this email as it goes to an unmonitored account. For assistance, please contact support@conviva.com

Jun 13, 12:13 UTC
Investigating - To our Valued Customers:

Conviva Operations is aware of ongoing delays to historical data and is currently investigating towards a resolution.

Areas affected include: Historical

For further information please see Conviva Status Page

Best regards,
Conviva Support Services

Please do not reply to this email as it goes to an unmonitored account. For assistance, please contact support@conviva.com

Jun 13, 12:13 UTC
Resolved - This incident has been resolved
Jun 13, 07:41 UTC
Update - To our Valued Customers:

Conviva Operations is aware of ongoing delays to historical data and is currently investigating towards a resolution.

Areas affected include: Historical and Realtime

For further information please see Conviva Status Page

Best regards,
Conviva Support Services

Please do not reply to this email as it goes to an unmonitored account. For assistance, please contact support@conviva.com

Jun 13, 07:01 UTC
Investigating - To our Valued Customers:

Conviva Operations is aware of ongoing delays to historical data and is currently investigating towards a resolution.

Areas affected include: Historical

For further information please see Conviva Status Page

Best regards,
Conviva Support Services

Please do not reply to this email as it goes to an unmonitored account. For assistance, please contact support@conviva.com

Jun 13, 07:01 UTC
Jun 12, 2024
Completed - The scheduled maintenance has been completed.
Jun 12, 09:00 UTC
Update - Scheduled maintenance is still in progress. We will provide updates as necessary.
Jun 12, 06:10 UTC
Update - Scheduled maintenance is still in progress. We will provide updates as necessary.
Jun 12, 05:41 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 12, 05:00 UTC
Scheduled - Dear Valued Customers:

Conviva will be performing software upgrades to our Platform and Application services. This activity is necessary to ensure that our services continue to provide the best possible experience.

Activity Type: Platform and Application
Description: Software Upgrades for Enhanced Performance and Stability.
Impact: During the scheduled window, our dashboards displaying live and historical data may be intermittently unavailable. We understand the importance of data continuity for your business, and we will take extreme care to avoid any historical data loss due to this software upgrade. The upgrades will be performed accordingly to minimize the impact on your operations, and we do not anticipate any significant disruptions to our services.

Planned Start Date/Time: 06/12/2024 05:00:00 UTC
Planned End Date/Time: 06/12/2024 09:00:00 UTC

Best Regards,
Conviva Support Services

Jun 11, 22:34 UTC
Jun 11, 2024

No incidents reported.

Jun 10, 2024

No incidents reported.

Jun 9, 2024

No incidents reported.

Jun 8, 2024

No incidents reported.

Jun 7, 2024

No incidents reported.

Jun 6, 2024

No incidents reported.

Jun 5, 2024

No incidents reported.