All Systems Operational

DPI Operational
Real-Time Operational
Historical Operational
VSI Operational
Real-Time Operational
Historical ? Operational
Pulse UI Operational
Pulse UI Operational
Support Submission Form Operational
API Operational
Alerts Operational
Touchstone Operational
Application Manager Operational
Exported Data Deliverables Operational
Precision Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Jun 23, 2025

No incidents reported today.

Jun 22, 2025

No incidents reported.

Jun 21, 2025

No incidents reported.

Jun 20, 2025

No incidents reported.

Jun 19, 2025

No incidents reported.

Jun 18, 2025
Completed - The scheduled maintenance has been completed.
Jun 18, 11:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 18, 09:01 UTC
Scheduled - Dear Valued Customers:

We are writing to inform you we have found it necessary to extend our current scheduled service activity window by 2.5 hours. Please see below our new end Date/Time has been updated to 06/18/2024 now ending at 11:30:00 UTC.

Activity Type: DPI Platform and Application

Description: Software Upgrades for Enhanced Performance and Stability.

Impact: During the scheduled window, our dashboards displaying live and historical data may be intermittently unavailable. We understand the importance of data continuity for your business, and we will take extreme care to avoid any historical data loss due to this software upgrade. The upgrades will be performed accordingly to minimize the impact on your operations, and we do not anticipate any significant disruptions to our services.

Planned Start Date/Time: 06/18/2024 05:00:00 UTC
Planned End Date/Time: 06/18/2024 11:30:00 UTC

We appreciate your understanding and patience as we work to enhance the performance and security of our services.

If you have any questions or concerns, please do not hesitate to contact your dedicated customer success manager or our support team.

Thank you for your continued trust in Conviva.

Best Regards,
Conviva Support Services

Jun 18, 07:54 UTC
Completed - The scheduled maintenance has been completed.
Jun 18, 09:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 18, 05:00 UTC
Scheduled - Dear Valued Customers:

During the scheduled date and times below, Conviva will be performing software upgrades to our Platform and Application services. This activity is necessary to ensure that our services continue to provide the best possible experience.

Activity Type: Platform and Application
Description: Software Upgrades for Enhanced Performance and Stability.

Impact: During the scheduled window, our dashboards displaying live and historical data may be intermittently unavailable. We understand the importance of data continuity for your business, and we will take extreme care to avoid any historical data loss due to this software upgrade. The upgrades will be performed accordingly to minimize the impact on your operations, and we do not anticipate any significant disruptions to our services.

Planned Start Date/Time: 06/18/2025 05:00:00 UTC
Planned End Date/Time: 06/18/2025 09:00:00 UTC

We appreciate your understanding as we work to enhance the performance of our services.

If you have any questions or concerns, please do not hesitate to contact your dedicated customer success manager or our support team.

Thank you for your continued trust in Conviva.

Best Regards,
Conviva Support Services

Jun 16, 04:58 UTC
Jun 17, 2025

No incidents reported.

Jun 16, 2025

No incidents reported.

Jun 15, 2025
Resolved - This incident has been resolved.
Jun 15, 00:19 UTC
Investigating - Conviva Operations is aware of the data inconsistencies in our VSI historical data. The system is currently stable and we will keep you posted on the progress.

Areas affected include: Historical

For further information please see Conviva Status Page

Best regards,
Conviva Support Services

Jun 14, 18:40 UTC
Jun 14, 2025
Jun 13, 2025
Completed - The scheduled maintenance has been completed.
Jun 13, 11:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 13, 06:30 UTC
Scheduled - To Our Valued Customers:

During the scheduled date and times below, Conviva will be performing upgrades to our Platform services. This activity is necessary to ensure that our services continue to provide the best possible experience.

Maintenance Type: Platform Capacity Scaling

Description: Platform capacity scaling exercise to manage varying event traffic.

Impact: We understand the importance of data availability and continuity for your business and will take extreme care to avoid any data loss/delay during this maintenance activity. The capacity scaling will be performed meticulously to minimize any disruption to your operations. We do not anticipate any impact to any of our services during this period.


Planned Start Date/Time: 06/13/2025 06:30:00 UTC
Planned End Date/Time: 06/13/2025 11:30:00 UTC


Best regards,
Conviva Support Services

Jun 12, 10:21 UTC
Jun 12, 2025
Resolved - This incident has been resolved.
Jun 12, 23:57 UTC
Investigating - Due to a currently ongoing interruption of global cloud services, such as GCS and AWS, for presently unknown reasons, we expect potential delays in our SSD deliveries.
Jun 12, 18:58 UTC
Jun 11, 2025
Completed - The scheduled maintenance has been completed.
Jun 11, 09:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 11, 05:00 UTC
Update - We will be undergoing scheduled maintenance during this time.
Jun 10, 12:48 UTC
Scheduled - To Our Valued Customers:

During the scheduled date and times below, Conviva will be performing upgrades to our Platform services. This activity is necessary to ensure that our services continue to provide the best possible experience.

Maintenance Type: Platform

Description: Software Upgrades for Enhanced Performance and Stability.

Impact: During the scheduled window, our dashboards displaying live and historical data may be intermittently unavailable. We understand the importance of data continuity for your business, and we will take extreme care to avoid any historical data loss due to this software upgrade. The upgrades will be performed accordingly to minimize the impact on your operations, and we do not anticipate any significant disruptions to our services.


Planned Start Date/Time: 06/11/2025 05:00:00 UTC
Planned End Date/Time: 06/11/2025 09:00:00 UTC


Best regards,
Conviva Support Services

Jun 10, 12:48 UTC
Jun 10, 2025

No incidents reported.

Jun 9, 2025

No incidents reported.