Convivastatus Status

All Systems Operational

ECO Operational

Real-Time Operational

Historical Operational

Video Operational

Real-Time Operational

Historical Operational

Pulse UI Operational

Support Submission Form Operational

API Operational

Social Insights Operational

Alerts Operational

Touchstone Operational

Application Manager Operational

Exported Data Deliverables Operational

Precision Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

Conviva - Scheduled Activity for Conviva Platform and Application Services Oct 9, 2024 05:00-09:00 UTC

Dear Valued Customers:

During the scheduled date and times below, Conviva will be performing software upgrades to our Platform and Application services. This activity is necessary to ensure that our services continue to provide the best possible experience.

Activity Type: Platform and Application

Description: Software Upgrades for Enhanced Performance and Stability.

Impact: During the scheduled window, our dashboards displaying live and historical data may be intermittently unavailable. We understand the importance of data continuity for your business, and we will take extreme care to avoid any historical data loss due to this software upgrade. The upgrades will be performed accordingly to minimize the impact on your operations, and we do not anticipate any significant disruptions to our services.

Planned Start Date/Time: 10/09/2024 05:00:00 UTC
Planned End Date/Time: 10/09/2024 09:00:00 UTC

Best regards,
Conviva Support Services
Posted on Oct 08, 2024 - 02:36 UTC

Past Incidents

Oct 8, 2024

No incidents reported today.

Oct 7, 2024

No incidents reported.

Oct 6, 2024

No incidents reported.

Oct 5, 2024

No incidents reported.

Oct 4, 2024

No incidents reported.

Oct 3, 2024

Conviva - Scheduled Activity for Conviva Platform and Application Services

Completed - The scheduled maintenance has been completed.
Oct 3, 09:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 3, 05:00 UTC

Scheduled - Dear Valued Customers

During the scheduled date and times below, Conviva will roll out an enhancement to increase the accuracy of resolving and reporting ISP names within our Platform. This enhancement will enable Conviva to continuously report ISP name changes that regularly happen in our industry without significant delays. Additionally, this enhancement aims to reduce 'UNKNOWN' or outdated ISP values within Conviva’s Experience Insights and Video Session Summary Data Feeds (SSDs). For more information, visit our ‘What’s New in Video’ section within our product documentation to learn more about the changes.

This change ensure that our services continue to provide the best possible experience.

Activity Type: Software and Platform Upgrade

Description: Software Upgrades for Enhanced Performance and Stability.

Impact: During the scheduled window, Pulse dashboard and API services might be unavailable for approximately 15 - 60 minutes. We understand the importance of data continuity for your business, and we will take extreme care to avoid any historical data loss due to this software upgrade. The upgrades will be performed accordingly to minimize the impact on your operations.

Planned Start Date/Time: 10/03/2024 05:00:00 UTC
Planned End Date/Time: 10/03/2024 09:00:00 UTC

Best Regards,
Conviva Support Services
Oct 2, 04:17 UTC

Oct 2, 2024

Conviva Critical Incident Awareness Notification

Resolved - This incident has been resolved.
Oct 2, 09:20 UTC

Identified - The issue has been identified and a fix is being implemented.
Oct 2, 09:09 UTC

Update - We are continuing to investigate this issue.
Oct 2, 07:14 UTC

Investigating - To our Valued Customers:

Conviva Operations is aware of a service degradation in our production services and is currently investigating.

Areas affected include: Historical

For further information please see Conviva Status Page

Best regards,
Conviva Support Services

Please do not reply to this email as it goes to an unmonitored account.
For assistance, please contact support@conviva.com
Oct 2, 06:58 UTC

Oct 1, 2024

No incidents reported.

Sep 30, 2024

Conviva - Scheduled Activity for Social Insights Services

Completed - The scheduled maintenance has been completed.
Sep 30, 09:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 30, 05:00 UTC

Scheduled - Dear Valued Customers

During the scheduled date and times below, Conviva will be performing Platform upgrades to our Social Insights services. This activity is necessary to ensure that our services continue to provide the best possible experience.

Activity Type: Social Insights Services

Description: Platform Upgrades for Social Insights Services

Impact: During the scheduled window, Conviva will be deprecating API and all related User Interface for X (formerly Twitter). We understand the importance of data continuity for your business, and we will take extreme care to avoid any historical data loss due to this upgrade. The upgrades will be performed accordingly to minimize the impact on your operations, and we do not anticipate any significant disruptions to our services.

Planned Start Date/Time: 09/30/2024 05:00:00 UTC
Planned End Date/Time: 09/30/2024 09:00:00 UTC

Best Regards,
Conviva Support Services
Sep 29, 15:06 UTC

Historical

Resolved - This incident has been resolved
Sep 30, 02:27 UTC

Update - To our Valued Customers:

Conviva Operations is aware of ongoing delays to historical data and is currently investigating towards a resolution.

Areas affected include: Historical

For further information please see Conviva Status Page

Best regards,
Conviva Support Services

Please do not reply to this email as it goes to an unmonitored account. For assistance, please contact support@conviva.com
Sep 30, 01:53 UTC

Investigating - To our Valued Customers:

Conviva Operations is aware of ongoing delays to historical data and is currently investigating towards a resolution.

Areas affected include: Historical

For further information please see Conviva Status Page

Best regards,
Conviva Support Services

Please do not reply to this email as it goes to an unmonitored account. For assistance, please contact support@conviva.com
Sep 30, 01:47 UTC

Sep 29, 2024

No incidents reported.

Sep 28, 2024

No incidents reported.

Sep 27, 2024

Conviva - Scheduled Activity for Conviva Platform and Application Services

Completed - The scheduled maintenance has been completed.
Sep 27, 09:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 27, 05:00 UTC

Scheduled - Dear Valued Customers

During the scheduled date and times below, Conviva will be performing software upgrades to our Platform and Application services. This activity is necessary to ensure that our services continue to provide the best possible experience.

Activity Type: Platform and Application

Description: Software Upgrades for Enhanced Performance and Stability.

Impact: During the scheduled window, our dashboards displaying live and historical data may be intermittently unavailable. We understand the importance of data continuity for your business, and we will take extreme care to avoid any historical data loss due to this software upgrade. The upgrades will be performed accordingly to minimize the impact on your operations, and we do not anticipate any significant disruptions to our services.

Planned Start Date/Time: 09/27/2024 05:00:00 UTC
Planned End Date/Time: 09/27/2024 09:00:00 UTC

Best Regards,
Conviva Support Services
Sep 26, 10:40 UTC

Sep 26, 2024

No incidents reported.

Sep 25, 2024

No incidents reported.

Sep 24, 2024

No incidents reported.