Convivastatus Status

All Systems Operational

DPI Operational

Real-Time Operational

Historical Operational

VSI Operational

Real-Time Operational

Historical Operational

Pulse UI Operational

Support Submission Form Operational

API Operational

Alerts Operational

Touchstone Operational

Application Manager Operational

Exported Data Deliverables Operational

Precision Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Jun 23, 2025

No incidents reported today.

Jun 22, 2025

No incidents reported.

Jun 21, 2025

No incidents reported.

Jun 20, 2025

No incidents reported.

Jun 19, 2025

No incidents reported.

Jun 18, 2025

Conviva - Scheduled Activity for DPI Platform and Application Services - Extension

Completed - The scheduled maintenance has been completed.
Jun 18, 11:30 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 18, 09:01 UTC

Scheduled - Dear Valued Customers:

We are writing to inform you we have found it necessary to extend our current scheduled service activity window by 2.5 hours. Please see below our new end Date/Time has been updated to 06/18/2024 now ending at 11:30:00 UTC.

Activity Type: DPI Platform and Application

Description: Software Upgrades for Enhanced Performance and Stability.

Impact: During the scheduled window, our dashboards displaying live and historical data may be intermittently unavailable. We understand the importance of data continuity for your business, and we will take extreme care to avoid any historical data loss due to this software upgrade. The upgrades will be performed accordingly to minimize the impact on your operations, and we do not anticipate any significant disruptions to our services.

Planned Start Date/Time: 06/18/2024 05:00:00 UTC
Planned End Date/Time: 06/18/2024 11:30:00 UTC

We appreciate your understanding and patience as we work to enhance the performance and security of our services.

If you have any questions or concerns, please do not hesitate to contact your dedicated customer success manager or our support team.

Thank you for your continued trust in Conviva.

Best Regards,
Conviva Support Services
Jun 18, 07:54 UTC

Conviva - Scheduled Activity for Conviva Platform and Application Services

Completed - The scheduled maintenance has been completed.
Jun 18, 09:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 18, 05:00 UTC

Scheduled - Dear Valued Customers:

During the scheduled date and times below, Conviva will be performing software upgrades to our Platform and Application services. This activity is necessary to ensure that our services continue to provide the best possible experience.

Activity Type: Platform and Application
Description: Software Upgrades for Enhanced Performance and Stability.

Impact: During the scheduled window, our dashboards displaying live and historical data may be intermittently unavailable. We understand the importance of data continuity for your business, and we will take extreme care to avoid any historical data loss due to this software upgrade. The upgrades will be performed accordingly to minimize the impact on your operations, and we do not anticipate any significant disruptions to our services.

Planned Start Date/Time: 06/18/2025 05:00:00 UTC
Planned End Date/Time: 06/18/2025 09:00:00 UTC

We appreciate your understanding as we work to enhance the performance of our services.

If you have any questions or concerns, please do not hesitate to contact your dedicated customer success manager or our support team.

Thank you for your continued trust in Conviva.

Best Regards,
Conviva Support Services
Jun 16, 04:58 UTC

Jun 17, 2025

No incidents reported.

Jun 16, 2025

No incidents reported.

Jun 15, 2025

Conviva - Incident Awareness Notification

Resolved - This incident has been resolved.
Jun 15, 00:19 UTC

Investigating - Conviva Operations is aware of the data inconsistencies in our VSI historical data. The system is currently stable and we will keep you posted on the progress.

Areas affected include: Historical

For further information please see Conviva Status Page

Best regards,
Conviva Support Services
Jun 14, 18:40 UTC

Jun 14, 2025

Jun 13, 2025

Conviva - Emergency Maintenance Notification

Completed - The scheduled maintenance has been completed.
Jun 13, 11:30 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 13, 06:30 UTC

Scheduled - To Our Valued Customers:

During the scheduled date and times below, Conviva will be performing upgrades to our Platform services. This activity is necessary to ensure that our services continue to provide the best possible experience.

Maintenance Type: Platform Capacity Scaling

Description: Platform capacity scaling exercise to manage varying event traffic.

Impact: We understand the importance of data availability and continuity for your business and will take extreme care to avoid any data loss/delay during this maintenance activity. The capacity scaling will be performed meticulously to minimize any disruption to your operations. We do not anticipate any impact to any of our services during this period.

Planned Start Date/Time: 06/13/2025 06:30:00 UTC
Planned End Date/Time: 06/13/2025 11:30:00 UTC

Best regards,
Conviva Support Services
Jun 12, 10:21 UTC

Jun 12, 2025

Global Cloud Outage could impact Conviva Services - Delivery Delays of SSD expected

Resolved - This incident has been resolved.
Jun 12, 23:57 UTC

Investigating - Due to a currently ongoing interruption of global cloud services, such as GCS and AWS, for presently unknown reasons, we expect potential delays in our SSD deliveries.
Jun 12, 18:58 UTC

Jun 11, 2025

Conviva - Scheduled Activity for Conviva Platform Services

Completed - The scheduled maintenance has been completed.
Jun 11, 09:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 11, 05:00 UTC

Update - We will be undergoing scheduled maintenance during this time.
Jun 10, 12:48 UTC

Scheduled - To Our Valued Customers:

During the scheduled date and times below, Conviva will be performing upgrades to our Platform services. This activity is necessary to ensure that our services continue to provide the best possible experience.

Maintenance Type: Platform

Description: Software Upgrades for Enhanced Performance and Stability.

Impact: During the scheduled window, our dashboards displaying live and historical data may be intermittently unavailable. We understand the importance of data continuity for your business, and we will take extreme care to avoid any historical data loss due to this software upgrade. The upgrades will be performed accordingly to minimize the impact on your operations, and we do not anticipate any significant disruptions to our services.

Planned Start Date/Time: 06/11/2025 05:00:00 UTC
Planned End Date/Time: 06/11/2025 09:00:00 UTC

Best regards,
Conviva Support Services
Jun 10, 12:48 UTC

Jun 10, 2025

No incidents reported.

Jun 9, 2025

No incidents reported.