Convivastatus Status

All Systems Operational

DPI Operational

Real-Time Operational

Historical Operational

API Operational

Data Feeds Operational

Alerts Operational

DPI Integration Operational

VSI Operational

Real-Time Operational

Historical Operational

API Operational

Data Feeds Operational

Alerts Operational

Precision Operational

Touchstone Operational

VSI Integration Operational

Audience Operational

Pulse Operational

Pulse UI Operational

Support Submission Form Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Nov 13, 2025

Scheduled Maintenance Activity for Platform and Application Services

Completed - The scheduled maintenance has been completed.
Nov 13, 10:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 13, 06:00 UTC

Scheduled - Dear Valued Customers:

During the scheduled date and times below, Conviva will be performing software upgrades to our Platform and Application services. This activity is necessary to ensure that our services continue to provide the best possible experience.

Maintenance Type: Platform and Application
Description:Software Upgrades for Enhanced Performance and Stability

Impact: During the scheduled window, our dashboards displaying live and historical data may be intermittently unavailable. We understand the importance of data continuity for your business, and we will take extreme care to avoid any historical data loss due to this software upgrade. The upgrades will be performed accordingly to minimize the impact on your operations, and we do not anticipate any significant disruptions to our services.

Planned Start Date/Time: 13/11/2025 06:00:00 UTC
Planned End Date/Time: 13/11/2025 10:00:00 UTC

We appreciate your understanding as we work to enhance the performance of our services.

If you have any questions or concerns, please do not hesitate to contact your dedicated customer success manager or our support team.

Thank you for your continued trust in Conviva.

Best Regards,
Conviva Support Services
Nov 7, 09:36 UTC

DPI Data gap

Resolved - This incident has been resolved.
Nov 13, 07:10 UTC

Identified - The issue has been identified and a fix is being implemented.
Nov 13, 03:45 UTC

Investigating - We are aware of the data gaps in DPI for historical data and would like to inform you that the team is actively working on this. We appreciate your patience as we work to resolve this and will keep you updated once we have feedback.
Nov 13, 02:54 UTC

Nov 12, 2025

No incidents reported.

Nov 11, 2025

No incidents reported.

Nov 10, 2025

No incidents reported.

Nov 9, 2025

No incidents reported.

Nov 8, 2025

No incidents reported.

Nov 7, 2025

No incidents reported.

Nov 6, 2025

No incidents reported.

Nov 5, 2025

No incidents reported.

Nov 4, 2025

No incidents reported.

Nov 3, 2025

No incidents reported.

Nov 2, 2025

No incidents reported.

Nov 1, 2025

No incidents reported.

Oct 31, 2025

No incidents reported.

Oct 30, 2025

Scheduled Maintenance Activity for Platform and Application Services

Completed - The scheduled maintenance has been completed.
Oct 30, 11:18 UTC

Update - Scheduled maintenance is still in progress. We will provide updates as necessary.
Oct 30, 09:04 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 30, 05:54 UTC

Scheduled - Dear Valued Customers:

We are writing to inform you we have found it necessary to extend our current scheduled service activity window by 2 hours. Please see below our new end Date/Time has been updated to 30/10/2025 now ending at 11:00 UTC.

Maintenance Type: Platform and Application

Description: Software Upgrades for Enhanced Performance and Stability

Impact: During the scheduled window, our dashboards displaying live and historical data may be intermittently unavailable. We understand the importance of data continuity for your business, and we will take extreme care to avoid any historical data loss due to this software upgrade. The upgrades will be performed accordingly to minimize the impact on your operations, and we do not anticipate any significant disruptions to our services.

Planned Start Date/Time: 30/10/2025 05:00:00 UTC
Planned End Date/Time: 30/10/2025 11:00:00 UTC

We appreciate your understanding and patience as we work to enhance the performance of our services.

If you have any questions or concerns, please do not hesitate to contact your dedicated customer success manager or our support team.

Thank you for your continued trust in Conviva.

Best Regards,
Conviva Support Services
Oct 27, 05:59 UTC