All Systems Operational
ECO Operational
Real-Time Operational
Historical Operational
Video Operational
Real-Time Operational
Historical Operational
Pulse UI Operational
Pulse UI Operational
Support Submission Form Operational
API Operational
Social Insights Operational
Alerts Operational
Touchstone Operational
Application Manager Operational
Exported Data Deliverables Operational
Precision Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Feb 9, 2025

No incidents reported today.

Feb 8, 2025

No incidents reported.

Feb 7, 2025
Resolved - This incident has been resolved.
Feb 7, 17:34 UTC
Investigating - We are investigating an issue with API queries containing country codes as a query parameter.
Feb 7, 16:54 UTC
Feb 6, 2025
Completed - The scheduled maintenance has been completed.
Feb 6, 10:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 6, 06:00 UTC
Scheduled - Dear Valued Customers

During the scheduled date and times below, Conviva will be performing software upgrades to our Platform and Application services. This activity is necessary to ensure that our services continue to provide the best possible experience.

Activity Type: Platform and Application

Description: Software Upgrades for Enhanced Performance and Stability.

Impact: During the scheduled window, our dashboards displaying live and historical data may be intermittently unavailable. We understand the importance of data continuity for your business, and we will take extreme care to avoid any historical data loss due to this software upgrade. The upgrades will be performed accordingly to minimize the impact on your operations, and we do not anticipate any significant disruptions to our services.

Planned Start Date/Time: 02/06/2025 06:00:00 UTC
Planned End Date/Time: 02/06/2025 10:00:00 UTC

Best Regards,
Conviva Support Services

Feb 5, 05:30 UTC
Feb 5, 2025

No incidents reported.

Feb 4, 2025

No incidents reported.

Feb 3, 2025

No incidents reported.

Feb 2, 2025

No incidents reported.

Feb 1, 2025

No incidents reported.

Jan 31, 2025

No incidents reported.

Jan 30, 2025

No incidents reported.

Jan 29, 2025
Completed - The scheduled maintenance has been completed.
Jan 29, 11:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 29, 05:00 UTC
Scheduled - Dear Valued Customers:

During the scheduled date and times below, Conviva will be performing software upgrades to our Platform services. This activity is necessary to ensure that our services continue to provide the best possible experience.

Activity Type: Platform upgrade
Description: Software Upgrades for Enhanced Performance and Stability.

Impact: During the scheduled window, our dashboards displaying live and historical data may be intermittently unavailable. We understand the importance of data continuity for your business, and we will take extreme care to avoid any historical data loss due to this software upgrade. The upgrades will be performed accordingly to minimize the impact on your operations, and we do not anticipate any significant disruptions to our services.

Planned Start Date/Time: 01/29/2025 05:00:00 UTC
Planned End Date/Time: 01/29/2025 11:00:00 UTC

Best Regards,
Conviva Support Services

Jan 24, 06:35 UTC
Jan 28, 2025
Resolved - Test completed.
Jan 28, 00:24 UTC
Investigating - We are currently investigating this issue.
Jan 28, 00:24 UTC
Jan 27, 2025
Completed - The scheduled maintenance has been completed.
Jan 27, 10:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 27, 06:00 UTC
Update - We will be undergoing scheduled maintenance during this time.
Jan 24, 10:47 UTC
Scheduled - To Our Valued Customers:

During the scheduled date and times below, Conviva will be performing Platform updates. This activity is necessary to ensure that our services continue to provide the best possible experience.

Maintenance Type: Platform Activity

Description: Software Upgrades for Enhanced Performance and Stability.

Impact: During the scheduled window, our dashboards displaying live and historical data may be intermittently unavailable. We understand the importance of data continuity for your business, and we will take extreme care to avoid any historical data loss due to this software upgrade. The upgrades will be performed accordingly to minimize the impact on your operations, and we do not anticipate any significant disruptions to our services.


Planned Start Date/Time: 01/27/2025 06:00:00 UTC
Planned End Date/Time: 01/27/2025 10:00:00 UTC


Best regards,
Conviva Support Services

Jan 24, 10:46 UTC
Jan 26, 2025

No incidents reported.