All Systems Operational
ECO Operational
Real-Time Operational
Historical Operational
Video Operational
Real-Time Operational
Historical Operational
Pulse UI Operational
Pulse UI Operational
Support Submission Form Operational
API Operational
Social Insights Operational
Alerts Operational
Touchstone Operational
Application Manager Operational
Exported Data Deliverables Operational
Precision Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Scheduled - Dear Valued Customers:

During the scheduled date and times below, Conviva will be performing software upgrades to our Platform and Application services. This activity is necessary to ensure that our services continue to provide the best possible experience.

Activity Type: Platform and Application
Description: Software Upgrades for Enhanced Performance and Stability.

Impact: During the scheduled window, our dashboards displaying live and historical data may be intermittently unavailable. We understand the importance of data continuity for your business, and we will take extreme care to avoid any historical data loss due to this software upgrade. The upgrades will be performed accordingly to minimize the impact on your operations, and we do not anticipate any significant disruptions to our services.

Planned Start Date/Time: 12/11/2024 06:00:00 UTC
Planned End Date/Time: 12/11/2024 10:00:00 UTC

Best Regards,
Conviva Support Services

Dec 10, 2024 - 11:59 UTC
Past Incidents
Dec 11, 2024

No incidents reported today.

Dec 10, 2024

No incidents reported.

Dec 9, 2024

No incidents reported.

Dec 8, 2024

No incidents reported.

Dec 7, 2024

No incidents reported.

Dec 6, 2024

No incidents reported.

Dec 5, 2024
Completed - The scheduled maintenance has been completed.
Dec 5, 10:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 5, 06:00 UTC
Scheduled - Dear Valued Customers:

During the scheduled date and times below, Conviva will be performing software upgrades to our ECO Platform and Application services. This activity is necessary to ensure that our services continue to provide the best possible experience.

Activity Type: ECO Platform and Application
Description: Software Upgrades for Enhanced Performance and Stability.

Impact: During the scheduled window, our dashboards displaying live and historical data may be intermittently unavailable. We understand the importance of data continuity for your business, and we will take extreme care to avoid any historical data loss due to this software upgrade. The upgrades will be performed accordingly to minimize the impact on your operations, and we do not anticipate any significant disruptions to our services.

Planned Start Date/Time: 12/05/2024 06:00:00 UTC
Planned End Date/Time: 12/05/2024 10:00:00 UTC

Best Regards,
Conviva Support Services

Dec 4, 09:59 UTC
Dec 4, 2024

No incidents reported.

Dec 3, 2024

No incidents reported.

Dec 2, 2024

No incidents reported.

Dec 1, 2024

No incidents reported.

Nov 30, 2024
Resolved - This incident has been resolved
Nov 30, 16:53 UTC
Update - To our Valued Customers:

Conviva Operations is aware of ongoing delays to historical data and is currently investigating towards a resolution.

Areas affected include: Historical

For further information please see Conviva Status Page

Best regards,
Conviva Support Services

Please do not reply to this email as it goes to an unmonitored account. For assistance, please contact support@conviva.com

Nov 30, 13:58 UTC
Investigating - To our Valued Customers:

Conviva Operations is aware of ongoing delays to historical data and is currently investigating towards a resolution.

Areas affected include: Historical

For further information please see Conviva Status Page

Best regards,
Conviva Support Services

Please do not reply to this email as it goes to an unmonitored account. For assistance, please contact support@conviva.com

Nov 30, 13:58 UTC
Nov 29, 2024

No incidents reported.

Nov 28, 2024

No incidents reported.

Nov 27, 2024

No incidents reported.