Convivastatus Status

All Systems Operational

ECO Operational

Real-Time Operational

Historical Operational

Video Operational

Real-Time Operational

Historical Operational

Pulse UI Operational

Support Submission Form Operational

API Operational

Social Insights Operational

Alerts Operational

Touchstone Operational

Application Manager Operational

Exported Data Deliverables Operational

Precision Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

Conviva - Scheduled Activity for Conviva Platform and Application Services Dec 11, 2024 06:00-10:00 UTC

Scheduled - Dear Valued Customers:

During the scheduled date and times below, Conviva will be performing software upgrades to our Platform and Application services. This activity is necessary to ensure that our services continue to provide the best possible experience.

Activity Type: Platform and Application
Description: Software Upgrades for Enhanced Performance and Stability.

Impact: During the scheduled window, our dashboards displaying live and historical data may be intermittently unavailable. We understand the importance of data continuity for your business, and we will take extreme care to avoid any historical data loss due to this software upgrade. The upgrades will be performed accordingly to minimize the impact on your operations, and we do not anticipate any significant disruptions to our services.

Planned Start Date/Time: 12/11/2024 06:00:00 UTC
Planned End Date/Time: 12/11/2024 10:00:00 UTC

Best Regards,
Conviva Support Services
Dec 10, 2024 - 11:59 UTC

Past Incidents

Dec 11, 2024

No incidents reported today.

Dec 10, 2024

No incidents reported.

Dec 9, 2024

No incidents reported.

Dec 8, 2024

No incidents reported.

Dec 7, 2024

No incidents reported.

Dec 6, 2024

No incidents reported.

Dec 5, 2024

Conviva - Scheduled Service Activity for the Experience-Centric Observability Platform

Completed - The scheduled maintenance has been completed.
Dec 5, 10:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 5, 06:00 UTC

Scheduled - Dear Valued Customers:

During the scheduled date and times below, Conviva will be performing software upgrades to our ECO Platform and Application services. This activity is necessary to ensure that our services continue to provide the best possible experience.

Activity Type: ECO Platform and Application
Description: Software Upgrades for Enhanced Performance and Stability.

Impact: During the scheduled window, our dashboards displaying live and historical data may be intermittently unavailable. We understand the importance of data continuity for your business, and we will take extreme care to avoid any historical data loss due to this software upgrade. The upgrades will be performed accordingly to minimize the impact on your operations, and we do not anticipate any significant disruptions to our services.

Planned Start Date/Time: 12/05/2024 06:00:00 UTC
Planned End Date/Time: 12/05/2024 10:00:00 UTC

Best Regards,
Conviva Support Services
Dec 4, 09:59 UTC

Dec 4, 2024

No incidents reported.

Dec 3, 2024

No incidents reported.

Dec 2, 2024

No incidents reported.

Dec 1, 2024

No incidents reported.

Nov 30, 2024

Historical

Resolved - This incident has been resolved
Nov 30, 16:53 UTC

Update - To our Valued Customers:

Conviva Operations is aware of ongoing delays to historical data and is currently investigating towards a resolution.

Areas affected include: Historical

For further information please see Conviva Status Page

Best regards,
Conviva Support Services

Please do not reply to this email as it goes to an unmonitored account. For assistance, please contact support@conviva.com
Nov 30, 13:58 UTC

Investigating - To our Valued Customers:

Conviva Operations is aware of ongoing delays to historical data and is currently investigating towards a resolution.

Areas affected include: Historical

For further information please see Conviva Status Page

Best regards,
Conviva Support Services

Please do not reply to this email as it goes to an unmonitored account. For assistance, please contact support@conviva.com
Nov 30, 13:58 UTC

Nov 29, 2024

No incidents reported.

Nov 28, 2024

No incidents reported.

Nov 27, 2024

No incidents reported.