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The upgrades will be performed accordingly to minimize the impact on your operations, and we do not anticipate any significant disruptions to our services.\n\nDate: 11th November 2026\nPlanned Start Date/Time: 11/11/2026 05:00:00 UTC\nPlanned End Date/Time: 11/11/2026 11:00:00 UTC\n\nWe appreciate your understanding as we work to enhance the performance of our services.\n\nIf you have any questions or concerns, please do not hesitate to contact your dedicated customer success manager or our support team.\n\nThank you for your continued trust in Conviva.\n\nBest Regards,\nConviva Support Services","created_at":"2026-11-09T07:00:27.557Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-11-09T07:00:27.557Z","display_at":"2026-11-09T07:00:27.557Z","deliver_notifications":true,"tweet_id":null,"id":"8bckw65xs7q4","incident_id":"v1np7fq39gtc","custom_tweet":null,"affected_components":[{"code":"hmlg3mv9s09h","name":"SEI App - 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We'll share a final update once that's complete.","created_at":"2026-10-25T22:07:29.604Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-10-25T22:08:00.559Z","display_at":"2026-10-25T22:07:29.000Z","deliver_notifications":false,"tweet_id":null,"id":"nblxxcmw8v4g","incident_id":"nw4xvckz9dfz","custom_tweet":null,"affected_components":[{"code":"hmlg3mv9s09h","name":"SEI App - Real-Time","old_status":"degraded_performance","new_status":"operational"},{"code":"n9prv9g7gxpz","name":"SEI App - Historical","old_status":"degraded_performance","new_status":"degraded_performance"},{"code":"d2q5k67sz3fp","name":"SEI App - Alerts","old_status":"degraded_performance","new_status":"operational"}]},{"status":"identified","body":"The issue has been identified and a fix is being implemented.","created_at":"2026-10-25T21:38:02.205Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-10-25T21:38:02.205Z","display_at":"2026-10-25T21:38:02.205Z","deliver_notifications":false,"tweet_id":null,"id":"27fzl7vhl6mh","incident_id":"nw4xvckz9dfz","custom_tweet":null,"affected_components":[{"code":"hmlg3mv9s09h","name":"SEI App - Real-Time","old_status":"degraded_performance","new_status":"degraded_performance"},{"code":"n9prv9g7gxpz","name":"SEI App - Historical","old_status":"degraded_performance","new_status":"degraded_performance"},{"code":"d2q5k67sz3fp","name":"SEI App - Alerts","old_status":"degraded_performance","new_status":"degraded_performance"}]},{"status":"investigating","body":"We are currently looking into an issue impacting All App customers, resulting in data delay and dips. 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We will provide updates as necessary.","created_at":"2026-10-06T04:00:20.335Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-10-06T04:00:20.335Z","display_at":"2026-10-06T04:00:20.335Z","deliver_notifications":true,"tweet_id":null,"id":"v4hvycdxnt8w","incident_id":"rbx1drz2cj36","custom_tweet":null,"affected_components":[{"code":"hmlg3mv9s09h","name":"SEI App - Real-Time","old_status":"operational","new_status":"under_maintenance"},{"code":"n9prv9g7gxpz","name":"SEI App - Historical","old_status":"operational","new_status":"under_maintenance"},{"code":"7blng7ch26j9","name":"SEI App - API","old_status":"operational","new_status":"under_maintenance"},{"code":"hylpsln5z7g7","name":"SEI App - Data Feeds","old_status":"operational","new_status":"under_maintenance"},{"code":"d2q5k67sz3fp","name":"SEI App - Alerts","old_status":"operational","new_status":"under_maintenance"},{"code":"1pwy0hg5pvkd","name":"SEI App - DPI Integration","old_status":"operational","new_status":"under_maintenance"},{"code":"pzy4v8vc8bfz","name":"SEI Video - Real-Time","old_status":"operational","new_status":"under_maintenance"},{"code":"6b81t3r0qwcc","name":"SEI Video - Historical","old_status":"operational","new_status":"under_maintenance"},{"code":"4d65np292nht","name":"SEI Video - API","old_status":"operational","new_status":"under_maintenance"},{"code":"w3dy2476kcg1","name":"SEI Video - Data Feeds","old_status":"operational","new_status":"under_maintenance"},{"code":"ytfm92527x9v","name":"SEI Video - Alerts","old_status":"operational","new_status":"under_maintenance"},{"code":"bkrg15b61m8d","name":"SEI Video - Precision","old_status":"operational","new_status":"under_maintenance"},{"code":"ms57bp9135yh","name":"SEI Video - Touchstone","old_status":"operational","new_status":"under_maintenance"},{"code":"m2769wvvpdg5","name":"SEI Video - VSI Integration","old_status":"operational","new_status":"under_maintenance"},{"code":"j2gjhdpgnvzx","name":"SEI Video - Audience","old_status":"operational","new_status":"under_maintenance"},{"code":"xjxcvkx5hpbk","name":"SEI Video - Viewers","old_status":"operational","new_status":"under_maintenance"},{"code":"52khskvqjb6v","name":"Pulse - Pulse UI","old_status":"operational","new_status":"under_maintenance"}]},{"status":"scheduled","body":"Maintenance will begin as scheduled in 60 minutes.","created_at":"2026-10-06T03:00:39.348Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-10-06T03:00:39.348Z","display_at":"2026-10-06T03:00:39.348Z","deliver_notifications":true,"tweet_id":null,"id":"wshdsbb776pd","incident_id":"rbx1drz2cj36","custom_tweet":null,"affected_components":null},{"status":"scheduled","body":"To Our Valued Customers:\n\nThis is an advance notice that Conviva will be performing Infrastructure and Scaling Activity. This activity is necessary to ensure that our services continue to provide the best possible experience.\n\nMaintenance Type: Streaming Experience Insights (SEI) Video and App\n\nDes​cription: Infrastructure and Scaling Activity\n\nImpact: This will be a low/no impact service window and only Infrastructure and Scaling activities will be performed. We understand the importance of data continuity for your business, and we will take extreme care to avoid any historical data loss due to this scaling activity. The scaling work will be performed accordingly to minimize the impact on your operations, and we do not anticipate any significant disruptions to our services.\n\nDate: 6th October 2026\nPlanned Start Date/Time: 10/06/2026 04:00:00 UTC\nPlanned End Date/Time: 10/06/2026 08:00:00 UTC\n\nWe appreciate your understanding as we work to enhance the performance of our services.\n\nIf you have any questions or concerns, please do not hesitate to contact your dedicated customer success manager or our support team.\n\nThank you for your continued trust in Conviva.\n\nBest regards,\nConviva Support Services","created_at":"2026-10-04T10:29:02.852Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-10-04T10:29:02.852Z","display_at":"2026-10-04T10:29:02.852Z","deliver_notifications":true,"tweet_id":null,"id":"pz46zjt8brgb","incident_id":"rbx1drz2cj36","custom_tweet":null,"affected_components":[{"code":"hmlg3mv9s09h","name":"SEI App - 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This activity is necessary to ensure that our services continue to provide the best possible experience. We expect to complete this work no later than 09:00UTC.\n\nActivity Type: Platform and Application (4 Hour Window)\n\nDescription: Software Upgrades for Enhanced Performance and Stability.\n\nImpact: During the scheduled window, our dashboards displaying live and historical data may be intermittently unavailable. We understand the importance of data continuity for your business, and we will take extreme care to avoid any historical data loss due to this software upgrade. 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