Conviva - Scheduled Activity for Conviva Platform and Application Services
Scheduled Maintenance
Report for Convivastatus
Completed
The scheduled maintenance has been completed.
In progress
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Scheduled
Dear Valued Customers
During the scheduled date and times below, Conviva will roll out an enhancement to increase the accuracy of resolving and reporting ISP names within our Platform. This enhancement will enable Conviva to continuously report ISP name changes that regularly happen in our industry without significant delays. Additionally, this enhancement aims to reduce 'UNKNOWN' or outdated ISP values within Conviva’s Experience Insights and Video Session Summary Data Feeds (SSDs). For more information, visit our ‘What’s New in Video’ section within our product documentation to learn more about the changes.
This change ensure that our services continue to provide the best possible experience.
Activity Type: Software and Platform Upgrade
Description: Software Upgrades for Enhanced Performance and Stability.
Impact: During the scheduled window, Pulse dashboard and API services might be unavailable for approximately 15 - 60 minutes. We understand the importance of data continuity for your business, and we will take extreme care to avoid any historical data loss due to this software upgrade. The upgrades will be performed accordingly to minimize the impact on your operations.
Planned Start Date/Time: 10/03/2024 05:00:00 UTC
Planned End Date/Time: 10/03/2024 09:00:00 UTC
Best Regards,
Conviva Support Services
During the scheduled date and times below, Conviva will roll out an enhancement to increase the accuracy of resolving and reporting ISP names within our Platform. This enhancement will enable Conviva to continuously report ISP name changes that regularly happen in our industry without significant delays. Additionally, this enhancement aims to reduce 'UNKNOWN' or outdated ISP values within Conviva’s Experience Insights and Video Session Summary Data Feeds (SSDs). For more information, visit our ‘What’s New in Video’ section within our product documentation to learn more about the changes.
This change ensure that our services continue to provide the best possible experience.
Activity Type: Software and Platform Upgrade
Description: Software Upgrades for Enhanced Performance and Stability.
Impact: During the scheduled window, Pulse dashboard and API services might be unavailable for approximately 15 - 60 minutes. We understand the importance of data continuity for your business, and we will take extreme care to avoid any historical data loss due to this software upgrade. The upgrades will be performed accordingly to minimize the impact on your operations.
Planned Start Date/Time: 10/03/2024 05:00:00 UTC
Planned End Date/Time: 10/03/2024 09:00:00 UTC
Best Regards,
Conviva Support Services
This scheduled maintenance affected: ECO (Real-Time, Historical), Video (Real-Time, Historical), Pulse UI (Pulse UI), and API, Social Insights, Alerts, Touchstone, Application Manager, Exported Data Deliverables, Precision.