Our Engineering and Operations team has fully restored our VSI service, and the traffic is currently stable now. We are keeping a close eye on the system. We are actively working on the required data repair, and we will provide the completion timeline and extent of the repair. With that, we are closing the P0 and proceeding with the highest priority data repair.
Posted Dec 21, 2025 - 06:00 UTC
Investigating
To our Valued Customers:
Conviva Operations is aware of the ongoing data dip visible in Pulse UI and is currently investigating towards a resolution.
Areas affected include: Real-Time and Historical data For further information please see Conviva Status Page
Best regards, Conviva Support Services
Please do not reply to this email as it goes to an unmonitored account. For assistance, please contact support@conviva.com
Posted Dec 21, 2025 - 05:19 UTC
This incident affects: VSI (Real-Time, Historical).
