Scheduled Maintenance Activity for Platform and Application Services
Scheduled for Aug 13, 04:00 - 10:00 UTC
Update
We will be undergoing scheduled maintenance during this time.
Update
We will be undergoing scheduled maintenance during this time.
Scheduled
Scheduled Maintenance Activity for Platform and Application Services
Dear Valued Customers:
During the scheduled date and times below, Conviva will be performing Infrastructure upgrades to our Platform and Application services. This activity is necessary to ensure that our services continue to provide the best possible experience.
Maintenance Type: Platform and Application.
Description: Infrastructure Updates for Enhanced Performance and Stability
Impact: During the scheduled window, our dashboards displaying live and historical data may be intermittently unavailable. We understand the importance of data continuity for your business, and we will take extreme care to avoid any historical data loss due to this software upgrade. The upgrades will be performed accordingly to minimize the impact on your operations, and we do not anticipate any significant disruptions to our services.
Date: 13th August 2026
Planned Start Date/Time: 08/13/2026 04:00:00 UTC
Planned End Date/Time: 08/13/2026 10:00:00 UTC
Additionally, the Alerts application may be intermittently unavailable during the maintenance window, and alert generation may be briefly delayed afterwards as the service stabilizes. No action is required from your side, and normal alerting resumes automatically. We appreciate your understanding as we work to enhance the performance of our services.
If you have any questions or concerns, please do not hesitate to contact your dedicated customer success manager or our support team.
Thank you for your continued trust in Conviva.
Best Regards,
Conviva Support Services
Dear Valued Customers:
During the scheduled date and times below, Conviva will be performing Infrastructure upgrades to our Platform and Application services. This activity is necessary to ensure that our services continue to provide the best possible experience.
Maintenance Type: Platform and Application.
Description: Infrastructure Updates for Enhanced Performance and Stability
Impact: During the scheduled window, our dashboards displaying live and historical data may be intermittently unavailable. We understand the importance of data continuity for your business, and we will take extreme care to avoid any historical data loss due to this software upgrade. The upgrades will be performed accordingly to minimize the impact on your operations, and we do not anticipate any significant disruptions to our services.
Date: 13th August 2026
Planned Start Date/Time: 08/13/2026 04:00:00 UTC
Planned End Date/Time: 08/13/2026 10:00:00 UTC
Additionally, the Alerts application may be intermittently unavailable during the maintenance window, and alert generation may be briefly delayed afterwards as the service stabilizes. No action is required from your side, and normal alerting resumes automatically. We appreciate your understanding as we work to enhance the performance of our services.
If you have any questions or concerns, please do not hesitate to contact your dedicated customer success manager or our support team.
Thank you for your continued trust in Conviva.
Best Regards,
Conviva Support Services
This scheduled maintenance affects: DPI (Real-Time, Historical, API, Data Feeds, Alerts, DPI Integration) and VSI (Real-Time, Historical, API, Data Feeds, Alerts, Precision, Touchstone, VSI Integration, Audience, Viewers).