Our engineering and operations team has fully restored our VSI service, and traffic is stable for 30 minutes. We are keeping a close eye on the system. For historic data, we are actively working on the required repairs and providing a repair completion timeline and the extent of the repair. We expect that most of the impacted data will be repaired. With that, we are closing the P0 issue and proceeding with the highest-priority repair.
Posted Dec 20, 2025 - 19:17 UTC
Investigating
To our Valued Customers:
Conviva Operations is aware of ongoing interruptions to our production services and is currently investigating a resolution.
Areas affected include: [Real-Time | Historical]
For further information, please see Conviva Status Page
Best regards, Conviva Support Services
Please do not reply to this email as it goes to an unmonitored account. For assistance, please contact support@conviva.com
Posted Dec 20, 2025 - 15:57 UTC
This incident affects: VSI (Real-Time, Historical).
