Conviva Maintenance Notification - Extension

Scheduled Maintenance Report for Convivastatus

Completed

The scheduled maintenance has been completed.
Posted Mar 25, 2025 - 10:00 UTC

In progress

Scheduled maintenance is currently in progress. We will provide updates as necessary.
Posted Mar 25, 2025 - 09:05 UTC

Scheduled

Dear Valued Customers:

We are writing to inform you we have found it necessary to extend our current scheduled service activity window by 1 hour. Please see below our new end Date/Time has been updated to 03/25/2025 now ending at 10:00 UTC.

Activity Type: Platform and Application
Description: Software Upgrades for Enhanced Performance and Stability
Impact: During the scheduled window, our dashboards displaying live and historical data may be intermittently unavailable. We understand the importance of data continuity for your business, and we will take extreme care to avoid any historical data loss due to this software upgrade. The upgrades will be performed accordingly to minimize the impact on your operations, and we do not anticipate any significant disruptions to our services.
Planned Start Date/Time: 03/25/2025 05:00:00 UTC
Planned End Date/Time: 03/25/2025 10:00:00 UTC

We appreciate your understanding and patience as we work to enhance the performance of our services.

If you have any questions or concerns, please do not hesitate to contact your dedicated customer success manager or our support team.

Thank you for your continued trust in Conviva.

Best Regards,
Conviva Support Services
Posted Mar 25, 2025 - 09:04 UTC
This scheduled maintenance affected: ECO (Real-Time, Historical), Video (Real-Time, Historical), and Pulse UI (Pulse UI).